Customer Service Sales Representative

Trenton O. Williams 713-***-****

*******.*.********@*****.***

SUMMARY

Enthusiastic, self-motivated, team player customer focused professional experienced in working in fast paced multicultural retail environment handling confidential tasks with efficiency. Skilled in a variety of office support task including:

• Customer Service

• Operating general office machines such as computer, copier, calculator, printer, fax and scanner.

• Software skills: Microsoft Word, Excel, Outlook, Word, and Internet.

• Ability to quickly learn new software.

• Excellent communications skills to provide to customers, co-workers and managers.

PROFESSIONAL EXPERIENCE • Answering and responding to phone calls.

• Great problem solver and strong attention to detail

• Ability to communicate and relate to persons of diverse backgrounds.

• Ability to work independently.

• Routinely handle and maintain confidential information.

• Exceptional attendance record.

Neighborhood Centers, Houston, TX

March 2010-November 2010

Service Connector II

Responsibilities:

• Answered high volumes of inbound calls from applicants.

• Assisted clients with obtaining housing and furniture.

• Screened clients and gathered required household information.

• Visited client homes to assess needs and determine eligibility.

• Provided high level of customer service by interacting with clients in a courteous and professional manner.

• Input client inquires into computer systems.

• Communicated with landlords regarding client-housing needs.

• Maintained client confidentiality.

• Followed up with clients to ensure they settled in new communities.

Texas Health & Human Services, Houston, TX

March 2007- October 2009

Texas Works Advisor III

Responsibilities:

• Interviewed and screened applicants regarding household income, addresses, and other information.

• Answered high volume of inbound calls from applicants.

• Conducted in person and telephone interviews to obtain information.

• Filed and retrieved clients’ applications and supporting documentation.

• Input data obtained from client’s interview.

• Responded to inquiries regarding program information, procedures, policies, and status.

• Sorted mail and distributed to designated mail boxes.

• Filed completed case folders.

• Assisted clients with complaints regarding Food Stamps and Medicaid.

Home Depot, Houston, TX

November 2006- February 2007

Customer Service Associate

Responsibilities:

• Provided customer service in a retail environment.

• Greeted customers and maintained an organized area to ensure quality customer service.

• Provided answers, suggestions and other information to customers.

• Resolved customer complaints, issues and or concerns.

• Issued receipts, refunds, credits, and change due to customers.

• Processed merchandise returns and exchanges.

• Received payments by cash, check, credit cards, and automatic debits.

• Maintained quality control by tracking and inventorying stock.

• Requested information or assistance using paging systems.

The Methodist Hospital, Houston, TX

January 2005- December 2006

Lab Courier

Responsibilities:

• Made deliveries and transported patients throughout the hospital.

• Collected Lab Data and specimens and delivered to various labs within the Medical Center area.

SALES TECH, Houston, TX

Seasonal Job 2004

Sales Representative

Responsibilities:

• Provided customer service for retail customers.

• Sold products and services and guided customers through the activation process.

• Educated customers about new products including how to use them.

EDUCATION

Associates of Arts Degree, Houston Community College

, work with staff, general public, assist in office, answer phones, reports, inventories, distribution, preparation, office clerk

Copying, faxing, filing, general clerical, office supplies, logging, claims, receipt, mail, data entry

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