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September 10, 2008

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Pankti S. Patel

*** ****** ** • Buffalo Grove, IL 60089

973-***-**** •

Professional Objective

To obtain a position where my supervisor skills are maximized in an Entry Level Human Resource Arena.

Summary of Qualifications

 Quick study with ability to easily grasp and implement new concepts, methods and technologies. At ease in high stress, fast-paced situations with multiple responsibilities. Thrive in both individual and team environments.

 Superior leadership, motivation, administration, interpersonal, intuitive, and oral/written communication skills.


12/2007 – Present Associated Bank Mundelein, IL

Teller Supervisor

Assign and control activities of tellers in a high-volume, multi-teller environment in the processing of cash and noncash transactions and in the maintenance of corresponding records. Investigate and reports overages and shortages in accordance with internal procedures and policies. Supervise branch work, teller recap, and reports. Ensure compliance with bank policies and procedures. Independently update new hire paper work, manage new hire orientation, and train new hires. Work with Branch Sales Manager to ensure satisfactory staffing and teller training. Present monthly audit and provide input to manager on personnel decisions, such as hiring/firing, performance appraisals, and salary adjustments. Prepare work schedules and assign teller stations weekly. Train tellers in bank transaction procedures and in the provision of customer services.

2/2007 – 5/2007 Valley National Bank Mountainside, NJ


Accepted and processed customers’ deposits, withdrawals, loan payments, bonds, and other financial transactions. Maintained and balanced a cash drawer daily. Made recommendations for loans to customers in need and referred them to personal bankers. Filed and verified account signatures on a computer database. Assisted in balancing main vault, balancing mid day and evening loan payments, close bank accounts, balance cash advances daily, involved with special company events.

8/2005 – 9/2006 Wachovia Bank Linden, NJ


Assisted customers on their daily basis, and meeting their banking needs. Also answered or referred their financial questions to the appropriate supervisory individuals. Made recommendations for loans to customers in need and referred them to personal bankers. Accepted and processed customer deposit and loan payments. Filed and verified account signatures on a computer database. Maintained and balanced a cash drawer daily. Secured the financial institution nightly Responded to customer inquiries regarding account balances.

7/1999 – 4/2002 Kohl’s Department Store Watchung, NJ

Cashier & Customer Service Manager

Responsible for the customer service desk where customers were assisted with returns, exchanges, and other problems with products and billing. Faxed and filed special order contracts. Operated cash register, supervised cashiers and did scheduling for cashiers. Prepared daily cash reports and balanced sub vault; reconciled cash, checks on a daily basis using a micro encoder, credit card receipts, also made cash receipts for bank deposit daily and resolve any out-of-balance problems. . Assisted with customer conflicts, created pick up invoices. Leaded and guided the work of cashiers; answering the questions and resolve problems.


The State of New Jersey Rutgers University – Newark, NJ

Bachelor of Science in Business Management (May 2007)

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