Human Resources Manager
Resume:
Jeffrey Jay
*******.*****@*****.***
EXPERIENCE
HR Advisor August 2011 - Present
UnitedHealth Group, Minnetonka, Minnesota
• Assist employees with Human Resources needs in the areas of Employee Relations, Payroll, Compensation, Learning and Development, and I-9s
• Built and maintained SharePoint site for our center
• Member of team engagement committee and Standard Operating Procedure author
Engagement Specialist, Subject Matter Expert March 2009 – August 2011
UnitedHealth Group, Bloomington, Minnesota
• Assess & engage members, prioritize based on needs & program availability
• Selected to support roles for Treatment Decision Support & Disease Solutions
• Manage team engagement events for Bloomington site
Consumer Relations June 2008 – March 2009
Best Buy Company, Inc, Richfield, Minnesota
• Researched, resolved & responded to customer concerns
• Provided resolutions individualized to customer situations & healed customer relationships using empowerment
• Resolved supervisor-level escalations
Banker Coach May 2007 – May 2008
Wells Fargo, Shoreview, Minnesota
• Fast tracked to Phone Banker 2 & Banker Coach at 6 months
• Coached new bankers & resolved customer complaints
• Assisted with Career Fair & tested new training software
Promotions Intern May 2006 – August 2006
Des Moines Radio Group, Des Moines, Iowa
• Executed marketing campaigns
• Served as liaison for clients and the community
Advertising Account Executive January 2005 – July 2005
Iowa State Daily, Ames, Iowa
• Maintained current client accounts & established new client relationships
• Assisted Account Executives in client research and advertising sales
Guest Service March 2004 – May 2007
Chili’s Grill and Bar, Ankeny, Iowa
• Supervised duties of all servers
Swing Manager and Crew Trainer February 2002 – March 2004
McDonald’s, West Des Moines, Iowa
• Attained training in all areas of operations and managed crew of up to 10 employees
EDUCATION
Iowa State University
Bachelor of Arts in Advertising
Minor in Sociology
Founder, Secretary, New Member Educator, Scholarship Chair
Delta Lambda Phi Fraternity Beta Lambda Chapter
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