Customer Service Manager
Resume:
RESUME
DIANNE SCHMELTZER
*** **** **** ******, ********* 38237
E-mail **********@*******.***
With the skills and experience in Customer Service that I have developed, I know that any business, no matter what product they sell, manufacture or deliver can not survive if the employees do not have the skills and knowledge to take care of its customers. I have over 24 years of experience with customer satisfaction, marketing, purchasing and office management. Given the good fortune to acquire this position and to utilize these skills I would be an asset to this office and your company.
Experience
1988-to present HealthSouth Cane Creek Rehabilitation Hospital Martin, Tn.
Aug 1998/present Patient Customer Service Rep/Admissions/Case Manager Asst.
•Lead Patient Customer Representative for all patients.
•Obtain all signed paper work for patients
•Insure patient confidently and compliance standards.
Aug 1998/Jan. 2011 Out Patient Admissions / Office Manager
• Manage referrals, admissions and case management for patients.
• Manage therapy and transportation schedules for all patients.
• Supervise van driver’s daily schedules, routes and activities.
• Prepare statistical reports for administrator and corporate, attend various meetings.
• Insure patient confidently and compliance standards.
• Coordinate medical records, billing, & case management systems
• Monitor & identify problems of daily operations, and solutions to resolve problem areas
• Maintained medical & office supplies inventories
Oct. 1995/Aug. 1998 Purchasing Agent-Public Relations-Fund Raising Chairman
• Reduced costs overall by establishing contract accounts.
• Implemented new purchasing system to decrease overstocking.
• Developed strong relationships with area media, newspaper, radio, TV.
• Published articles and ads to showcase facility.
• Enhanced public awareness to area regarding rehabilitation.
• Successfully coordinated fund raising events for charity, exceeding facility goals, as well as community awareness events and functions.
Aug. 1993/ Oct. 1995 Marketing Director
• Supervised admissions and referrals for facility, as well as, clinical evaluators.
• Successfully completed materials for 3 yr C.A.R.F. accreditation.
• Established positive working relationship with area physicians and facilities.
• Developed marketing materials, marketing plans, and strategies for marketing.
Nov. 1988/ Aug. 1993 Client Referral Manager (Admissions Coordinator)
• Worked directly with Administrator to Develop policies and procedures for admissions still being used today.
• Responsible for all admissions, bed assignments and discharges of facility.
• Developed relationships with insurance companies and case managers in order to verify insurance benefits.
• Attended various meetings and completed various reports for facility and corporate office.
Education:
1970–1974 Westview High School Martin, TN
Various training courses through HealthSouth.
Sales training and Marketing, Being an Effective Supervisor,
Materials Management, Management of Stockrooms, Customer Service Excellence
Interests:
Small Business Owner- Majestic Travel Company, Inc.
Travel, RV camping, pets, grandchildren, outings with friends
Given the opportunity, my ability to oversee and manage the areas of this position would be a wonderful endeavor.
Contact this candidate