IT Professional experienced in project mgmt, testing and bus. requir.

Susana Mahmud

**** ** ** ******

Plantation, FL *3317

Personal E-Mail: **********@*******.***

Mobile: 305-***-****

Home: 954-***-****

PROFILE

Highly motivated and enthusiastic IT professional with effectiveness in consensus building, partnering with senior business leaders and working collaboratively at all levels to assess, plan and implement IT solutions. Ability to work autonomously and as a team player, with demonstrated strengths in leadership and mentoring situations. Conscientious and dependable in completing systems projects accurately and independently in zero-error-tolerance environment. Strong troubleshooting and analysis skills balanced with strengths in communication, teamwork and leadership. Easily adaptable to change, with eagerness to learn and expand capabilities.

PROFESSIONAL EXPERIENCE

First Commercial Insurance Group October 2008 – Present

Project Manager / Business Analyst

 Gathered businesses requirements, created and coordinated all testing phases and performed all project management related tasks. Job requirements supported the implementation of new system enhancements and day to day support of the various lines of insurance (Workers Compensation, Commercial Auto, Property, and Package Products).

Discovery Communications, Miami, Fl Feb 2003 – July 2008

Business Systems Manager / Global Testing Manager

 Business Systems Manager (July 2004 – 2008) Managed and Directed four person business analysis team responsible for supporting 300+ regional users and 15+ applications. Team worked with local users from various functional areas including accounting, operations, ad sales and marketing to understand user requirements in order to translate these requirements to IT for system development, changes and enhancements. Monitored progress of implementation schedules and redirected efforts when project goals were not being met.

 Credited with implementing quality assurance standards, upgrades and supporting business processes and significantly improving overall IT performance, reliability and functionality.

 Global Testing Manager (Feb 2003 – July 2004) – Managed coordination of all testing phases (functional, integration, regression, UAT and validation) for deployment of global application spanning 1000+ users located in Miami / South America, England / Europe, and Singapore / Asia.

 Conceived, developed and implemented an access DB tool to log issues / errors generated during the testing efforts. Efficiency improved 100% with the ability to generate both regional and global reports depicting errors including trend reports to focus on the areas consistently failing.

 Developed, implemented and maintained test script and test plan repository used during each testing iteration and subsequent version releases.

Banyan Consulting, Miami, Fl Nov 2001 – Feb 2003

Testing Project Manager – Fortis Insurance

 Managed all the testing phases for the implementation of a new insurance application system developed specifically to accommodate the company’s domestic business. Executed test plans using defined testing methodology to ensure the validity of business requirements. Creation and maintenance of problem log to efficiently identify resolve and retest all generated testing errors.

ClientSoft, Miami, Fl Oct 1999 – Nov 2001

Sr. Business Analyst / Project Manager

 Worked as a consultant in a major Web (ASP)/AS-400 project in the domestic Auto and Homeowners Insurance industry. The project consisted on leveraging AS-400 legacy system applications to enable end-users to quote and purchase auto and homeowners insurance through a web application.

 Prepared business requirement documents, which were used as the foundation for the development of the interface between the legacy and web applications.

American International Group (AIG), Miami, Fl Nov 1996 – Oct 1999

Sr. Business Analyst / Project Manager for Latin America

 Analyzed, deployed, and supported global customized application used to support a $2M / 100 personal call center for a direct marketing insurance operation in Brazil. Analysis was not limited to client data base requirements, producer database requirements, underwriting, rating, accounting requirements, and government reporting and taxation requirements. Gathered information was documented via a Business Requirement Document (BRD). Worked in conjunction with the developers to then create the Systems Requirement Specifications (SRS) document.

 Analytical support and creation of all rating models, structure and formulas.

 Collaborated with developers to ensure timely and proper requirement’s implementation. Acted as liaison between the business and technical staff to ensure development staff had full understanding of all business requirements.

 Planned, coordinated and deployed the final application on-site within the expected timeline for projects in Brazil, Argentina, Venezuela and Chile.

John Alden Life Insurance Company / Fortis, Miami, FL Mar 1990 – Nov 1996

Sr. Project Analyst / Customer Service Supervisor

 Senior Project Analyst (Nov 1992 – Nov 1996) Promoted rapidly through a series of increasingly responsible management positions earning 3 promotions in 4 years. Coordinated the analysis of large projects across multiple business units: Issuance, Claims, Provider files and Agent Commissions. Coordination of tasks specifically related to RAD (Rapid Application Development).

 Customer Service Supervisor (Sept 1990 – Nov 1992) Managed staff of 15 representatives responsible for customer service tasks in the areas of New Business, Premium Services and Claims Administration.

EDUCATION

 FLORIDA INTERNATIONAL UNIVERSITY Miami, FL

o Bachelor of Business Administration - 1992. Major in Finance

 MIAMI DADE COMMUNITY COLLEGE Miami, FL

o Associates of Arts, Business Administration - 1986

CERTIFICATIONS

 ITL Foundation Certification – Feb 2008

 Working towards PMI Certification

TECHNICAL SKILLS

 Applications: MS Office, MS Project, Lotus Notes, MS Outlook, MS Visio

 Databases: ACCESS and SQL.

LANGUAGES

 Fluent in English and Spanish. Working knowledge of Portuguese language.

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