Project Manager Customer Service
Resume:
Gina M. Gerhardt
Lake Zurich, IL 60047
g5xt4m@r.postjobfree.com
Professional Summary
Experienced Project Manager and Sales Assistant. Stengths in organizing, prioritizing and successfully completing all projects with a return of profit to the organization. Ability to multi-task and negotiate with proven success for the customers and the company’s I have worked for.
Business Experience
AAA CUSTOM ROOFING, INC., Lake Zurich, IL May 2001 – Dec 2010
Customer Service/Office Project Manager
• Responsible for all customer service issues
• Wrote and managed quotes and proposals for all commercial sales bids.
• Receptionist and answered 12 phone lines.
• Liaison between insurance company and customer.
Project Manager of all roofing, siding and gutter projects from beginning to completion.
• Purchased all materials, organized crews, freight carriers, communicated with customers and managed field supervisors.
• Responsible for all accounts receivable/payable, collections, multiple bank reconciling, bank deposits, payroll and end of year tax preparation.
• Extensive work obtaining appropriate legal documents which required research, verbal and written correspondence.
• Planned and organized all trade shows and travel arrangements.
• Trained office assistants.
• General duties: Photo copying, faxing, mailings, filing, signed and distributed all Fed Ex and UPS. Dailey use of Microsoft Word, Excel and Powerpoint.
• Composed all correspondence and created flyers and advertising.
KRAFT FOODSERVICES, INC., Deerfield, IL October 1991 – October 1995
Procurement Account Assistant for fruits and vegetable division.
• Negotiated pricing with vendors for volume purchases and freight advantages.
• Utilized leverage volume buying by combining orders.
• Saved Kraft Foodservices excess of $100,000 over a four year period by utilizing surplus purchasing.
• Communicated daily with customers to provide best pricing and promotions.
• Attended tradeshows in Midwest and East Coast in order build and maintain business for Kraft Foodservice.
• Involved in product cutting and label process.
• Visited many canners and farms.
UNITED STATES ARMY RESERVES, Arlington Heights, IL June 1983 – August 1992
Executive Assistant to Calvary Training Division Executive Officer (Full Time Position 1987 thru 1989) Remaining Part time two weekends a month thru end of contract 1992
• Provided secret clearance in order to perform duties for this position.
• Assisted in writing and editing Standard Operating Procedure Manuals.
• Organized all procurement requirements for missions. (Personnel head count, required gear, food, weapons.)
• Scheduled daily activities for all missions.
• Obtained rank of E6.
• Completed two non-commission leadership courses.
Education
Bachelor of Arts, Northeastern Illinois University (Economics Major and Business Management Minor)
Computer Skills
Microsoft Office 2007
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