Resume re: Danielle Mann

OBJECTIVE:

I can adapt to any work environment and I work well in a team atmosphere. I strive to achieve all of my goals as well those of the company which employs me. I believe that my strong personality and communication skills will be an asset to your company.

QUALIFICATIONS

I have the experience needed to effectively accommodate your customers and a service oriented attitude achieved through respect and commitment to quality. I will reach outstanding results on a daily basis. I am proficient in Word and Excel.

EDUCATION

2000-Present AA general, FCCJ, Jacksonville, Florida

1994-1999 High School Diploma, lake Weir High School, Ocala, Florida

EMPLOYMENT

08/2005-02/2006 CSR/Blue Cross Blue Shield/Jacksonville,FL

I answered incoming phone calls in regaurds to Medicare claims, questions, and updates. Was trained on several systems including some windows based systems, in network systems, and external web sites to verify information and help process and explain claim status to beneficiaries.

04/2003-7/01/03 Accounts recievable/MSC/Jacksonville, FL

I handled past due accounts for medical supplies and pharmacy bills as well as special indepth projects on merging insurance companies and lost claims with wrong insurance carriers. I organized and corrected billing issues for hundreds of claims and found correct carriers and resubmitted bills. I used several computer applications as well as RESTAT which links pharmacies for medication.

10/2002-02/2003 Business Account Collections/Citibank/Jacksonville, FL

I handled inbound and outbound collection calls on Business Card accounts. Most accounts were between five and thirty days past due. I perform above requirements on a regular basis. I used several different skip trace and production environments including a mosaics dialer.

03/2002-10/2002 Credit Representative/Citibank/Jacksonville, FL

I acted a customer liaison to our consumer credit department on a loan basis in our Jacksonville, Florida site. I performed all of the functions previously used in my position in Maryland while acting as a coaching mentor for my peers.

12/2001-03/2002 Credit Rep./Analyst/Citibank/Hagerstown, MD

I took incoming calls for approved, pending and declined applications for consumer credit card accounts. I also reviewed and approved or declined applications on a judgmental basis in a Microsoft based production environment known as APPOLO II.

08/2001-12/2001 Collections Associate/Citibank/ Jacksonville, FL

I worked in consumer card early stage collections calling accounts in a automated mosaics dialer. All accounts were worked under third party collections guidelines and laws. This was the essential building block of my experience with volume customer contact.

01/199*-**-**** Restaurant Manager/BJ?s Caf鯏cala, FL

I managed a family owned caf頷here I made schedules, ordered food, handled customer interactions and complaint resolutions, bookkeeping, and payroll. I also handled employee attendance issues as needed.

Contact this candidate