Customer Service Sales

ANI SHILVARJU

***** ******* ***. *******, ** ****2 818-***-**** *********@*****.***

OBJECTIVE

Seeking a professional position within an organization, which offers the possibility of growth, and where I can use my skills and knowledge to help the organization grow.

EDUCATION

Master of Business Administration

Woodbury University, Burbank, CA Jan 2009- Dec 2009

Bachelor of Science in International Business

Minor in Economics

California State University Los Angeles, Los Angeles, CA Jun 2005- Dec 2006

California Real Estate License # 01814715

EXPERIENCE

Intern, World Trade Center Association, Los Angeles, CA Sep 2009 - Dec 2009

(Subsidiary of the LA County Economic Development Corporation)

• Assisted foreign companies investing in Los Angeles County

• Outreached to foreign consuls to participate in county events

• Participated in trade team to prepare proposals to submit to the Port of Long Beach

• Created management reports using salesforce.com

• Outreached to at-risk businesses in L.A. County

Logistics Specialist, ClearFreight, Inc., El Segundo, CA Sep 2007-Mar 2008

• Reviewed performance to identify improvement opportunities and implemented new strategies

• Created Letters of Credit, commercial invoices, packing lists, and Certificates of Origin

• Prepared research documents and Ocean Bills of Lading

• Coordinated shipping schedules with carriers for exporting goods

• Negotiated better export carrier rates for clients

• Communicated regularly with domestic and international clients

Assistant Manager, RadioShack Corporation, Montrose, CA Sep 2003 - Dec 2009

• Team exceeded sales quota by at least 10% annually

• Created and executed in-store promotions that resulted in 30% profit growth in 2004 and 2005

• Provided supported with in store sales, resolved issues and identified process improvements

• Managed employees and enhanced their knowledge in providing better customer service

• Provided encouragement and support to others in accepting responsibilities

ADDITIONAL SKILLS

• Proficient in Microsoft Office

• Exceptional Communication and Organizational Skills

• Self motivated, team player with strong work ethics

• Work well under time constrains and able to handle multiple tasks

• Strong analytical skills and detail oriented

• Languages: English, Farsi, Armenian, Basic French and beginning Mandarin Chinese

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