Excellent customer service skills.

Mercedes Rodriguez

**** *, **** **, ***** Fl ****7

813-***-**** (E) **********@*****.***

Career Overview: Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to the company’s success.

Core Strengths:

Strong organization skills excellent communication skills Conflict resolution

Creative problem solver Fast learner Courtesy demeanor

Listening skills Energetic work attitude Adaptability

Accomplishments:

Certificate of Achievement 2007 Promise Keeper 2008 Customer Centric Award 2008

Customer Focus Award 2008 Teamwork Award 2008 Best CBS Calls Award 2009

Work Experience

07/2007 – 5/2010 H.S.B.C. Mortgage Services Brandon FL

Processed payments via checking accounts, credit cards, and debits.

Analyzed all financials to place in proper program to benefit my client.

Prepared and enrolled customers in Fannie Mae.

Set up short sales, foreclosures and modification.

04/2005 – 04/2006 Asset Acceptance LLC Brandon FL

Made outbound calls to various companies in order to obtain payments.

Set up all the direct deposits, approved all the settlements.

Allocated all accounts to ensure money were in correct accounts.

03/2004 -04/2004 I.S.P.C. (Temp) Tampa FL

Advised customers of liens to the property.

Collected payments on accounts 60 days or older.

Processed all payments.

01/2002 – 02/2004 Chase Manhattan Bank Tampa FL

Provided training to all new hires.

Investigated and confirm any and all fraud accusations.

Prepared all fraud claims for future prosecution if needed.

Posted payments on accounts.

Education:

84 Herbert H. Lehman Bronx N.Y.C.

92 Boricua College N.Y.C.

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