Supply Chain Manager
Resume:
CLARE CASUTO
BURBANK CA 91506
818-***-**** W/C
http://www.linkedin.com/in/casuto
***********@***.***
I am Supply Chain Management Specialist with over fifteen (15) years of professional experience in leading large- scale logistics and supply chain improvement projects. I also have extensive experience with large ERP systems including; SAP, Oracle, i2, Siebel and PeopleSoft technologies. I have helped clients in many industries to not only implement software, but to complete software package selection in order to understand which package can best be leveraged to the unique needs of their supply chain. Specifically I have worked with SAP Materials Management (MM), Sales & Distribution (SD), Production Planning (PP), Quality Management (QM), Asset Management (AM), Business Warehouse (BW) and Advanced Planning and Optimization (APO), Warehouse Management (WM) and Transportation Management. In PeopleSoft, I have assisted companies in implementing and leveraging all Supply Chain Management Modules (SCM). I have experience interacting with business and technical user communities, as well as expertise defining business requirements in all areas of plan, source make, deliver and return. I have completed detailed business analyses and translated these results into technical documents. I have strong written and verbal communication background with emphasis on working in small to large-scale cross-functional teams. My industry experience includes print manufacturing, retail, distribution, high tech metals manufacturing, 3PL, Food and Beverage, and web based B2B and B2C.
INDEPENDENT CONSULTANT SEPTEMBER 2001-PRESENT
COLUMBUS OHIO/BURBANK CA
CLIENTS:
5/2011 TO PRESENT
GLENDALE, CA NESTLE
Supply Chain Management Analyst
• Worked with Nestle USA to guide a review of transportation operations in the USA and overseas in Switzerland, Germany and Brazil.
• Worked with leadership to optimize transportation processes for Nestle as well as Stouffer’s, Purina, Dreyer’s and waters business groups.
• Completed detailed software package selection which led to choice of SAP TM 8.0 to improve business operations.
• Worked to create key performance indicators in shipping of product in Ambient, Chilled and Frozen trailers.
• Worked to create key performance indicators and measures and metrics in on time outbound shipments, custom satisfaction, percentage of on time delivery, maximum load utilization, order cycle time, load and route optimization, service quality
• Worked with leadership to document best practice procedures based on KPIs
• Conducted fit gap sessions to move from current state to future, desired state for the business
• Wrote customized reports to get real time transportation results for the organization
10/2010-5/2011
LOS ANGELES, CA SPORT CHALET
Supply Chain improvement Analyst
• Worked with Sport Chalet Leadership to determine required changes in the warehouse
• Worked with leadership to drive improvements in the areas of Plan, Source, Make, Deliver and Return in accordance with the Supply Chain Council SCOR model
• Worked on improvements in the inventory management for the stores in Cycle count accuracy, warehouse layout, relationships with key vendors in the US and overseas, inventory turns, inventory put-a-way improvements, a, b, c, item level classifications and turn times.
• Worked to drive improvements in SAP ECC 6.0 in MM, PP, SD and APO software usage
• Worked to drive integrations from High Jump to SAP BI and BW in order to improve reporting used by management to track key supply chain measures and metrics
• Wrote process documents for MM, PP, SD including: Receiving, Returns, Pick, Pull, Put-a-way, Damage, Inventory Management, Planning and Shipping processes
• Wrote organization specific training for SAP in these modules based on the documented areas
• Wrote procedures for outbound trailer load processes to help improve receiving operations on the stores side
• Set key performance indicators and measures and metric for overall Procure to Pay and Order to Cash processes and Order Management
10/2008-9/2010
Seattle, Washington PACCAR ENGINE COMPANY
Supply Chain Process Improvement Manager
• Worked as Project Manager for PACCAR Engine Company, leading the upgrade from SAP 4.7 to ECC 6.0
• Supervised 120 personnel on and off shore and managed a 14M budget
• Led the documentation of the manufacturing processes to help drive desired improvements for the organization
• Handled all liaison with the Offshore development team in India leading BASIS, ABAP and Unicode efforts to help drive the system requirements needed to leverage improvement in the key manufacturing areas of cross-dock, product sourcing, materials management, order processing time, line set up, and customer satisfaction
• Focused on organizational avoidance of reinvention and duplication
• Traveled to multiple sites in the US and overseas to analyze and document current processes
• Did detailed system fit gap to ensure that the future state could be reached
• Conducted training with Warehouse personnel to improve their understanding of key manufacturing system areas to include materials management, production planning, and advanced planning and optimization modules
• Worked with leadership to document key changes that would drive best practices in Vendor Managed inventory.
• Helped to conduct system improvements to handle reverse logistics processes for flow of raw materials, WIP, in-process inventory and finished good.
• Worked with client personnel to create over 700 testing scenarios in MM, PP, SD, FICO and HR
• Used Mercury WinRunner for functional testing design, development and execution.
• Worked with business owners and leadership to track test results, handle testing assignments and reassignments, to complete revisions, and to determine pass/fail results.
• Controlled a one million dollar project budget to cover a two phase approach to the upgrade
• Led all organizational change management efforts including the creation of communication plans, communication strategies, KPIs, Measures and Metrics, site presentations, Q&A efforts
12/2004- 10/2008 NATIONWIDE INSURANCE
Columbus Ohio CRM/HCM Analyst
• Implemented PeopleSoft 8.4 CRM and 8.4 HCM. Worked specifically on implementation of candidate gateway (e-recruit); talent acquisition manager: HCM warehouse including compensation mart; learning and development mart and recruitment mart; position management; payroll and benadmin
• Worked to implement HCM e-applications through Websphere commerce portal following completion of a detailed process review and fit-gap analysis that spanned the entire enterprise
• Implemented PeopleSoft Financials 8.4. as a follow up to recent mergers and acquisitions within the organization.
• Worked with senior level personnel and business owners to create and lead the Program Management Office now used to run all projects. Created all PMO centric deliverables including: project plans, WBS, presentations for senior leadership, change control documentation, status reports, issue tracking and prioritization, budget documents, process flows, risk documentation and mitigation, resource planning documents, employee review documents, KPIs/Measures and Metrics and communication documents.
• Created detailed fit gap analysis methodology to support organizational requirements necessary to bring all recently acquired entities into the confines of the organization.
• Supervised 45 personnel on 6 different project teams to support the effort on a 15M combined budget
• Worked with business owners in multiple US locations to performance QA activities on impacted systems. Worked to test and tune applications, conduct load balances and risk assessments and issue resolution.
• Created 600 test scenarios to ensure functionality met the unique business requirements, and to ensure efficiencies in performance across the enterprise
• Used Rational Functional tester v7.0 for functional testing design, development and execution.
• Worked with business owners and leadership to track test results, handle testing assignments and reassignments, to complete revisions, and to determine pass/fail results.
• Used Agile Software to develop software iterations within the project.
• Used Agile to conduct the phases of the planning, requirements analysis, design, coding, testing and documentation.
• Led and managed the Agile Scrum team consisting of programmers and customers, as well as testers and technical writers
• Handled creation of customized training to allow end users to understand their role in meeting organizational expectations and requirements for performance across multiple sites in the US.
• Tracked project deliverables in Primavera 5.0 –including program level, individual project level and resource tracking/resource balancing
• Led implementation of Manager Self Service, including transactions in: department transfers, re-grading of positions, employee training enrollment, terminations, compensation and performance reviews, and skills searches
• Worked with organization on handling diverse requirements throughout the organization on global payroll, multiple currencies, multiple competency as part of requirements definition
09/2001- 11/2004 CONSOLIDATED CONTAINER COMPANY
Atlanta, GA Supply Chain Process Analyst
• Worked as Project Manager for Consolidated Container Company guiding the implementation of SAP software across three distribution centers impacting over 10,000 personnel.
• Handled all elements of Software Development lifecycle related to implemented modules of MM, PP, SD, FICO, AP, AR, GL., ad APO.
• Supervised 100 personnel on a 22M budget
• Completed detailed business analysis, fit gap analysis in order to guide software package selection, completed the external design, specification documents, QA, user acceptance testing scripts, problem logs, change control logs, created customized training, wrote help desk procedures, and post go-live support.
• Worked to created detailed Reverse logistics processes in plastics manufacturing including all flows from point of origin to point of production to disposal.
• Led the implementation of software to track reverse logistics including in-process inventory, disposal and scrap, reuse, raw materials and finished goods.
• Worked with leadership to leverage the bringing of other organizations into the SAP software through mergers and acquisitions done in the US and Overseas.
• Worked with leaders in the organization to drive toward best practices, establish goals, and to develop measures and metrics in areas of Plan Source Make Deliver and Return per the Supply Chain Council SCOR model.
• Conducted training on Plan to Procure processes to drive best practices in all areas of production planning
• .
05/2002- 09/2003
Minneapolis, MN MEDICAL ARTS PRESS
Print Production Improvement Analyst
• Worked with leadership to drive improvements in overall printing process
• Did a detailed warehouse layout update in order to drive improvements in the overall process flow
• Worked to drive improvements in inventory to include cycle count accuracy, yearly inventory accuracy, a, b, c item level improvement, as well as pick and putaway improvements
• Helped to design and deliver a customer satisfaction survey that provided great insight into areas that required improvement in order accuracy, reduction in damage, time to order, and reduction in returns
• Following additional process and procedural review and analysis, determined the requirement to implement SAP 4.7c modules to improve performance in stock valuation, transportation
Management, warehouse management, and demand scheduling.
• Worked to conduct user analysis in SAP 4.7c modules across the print process lifecycle to performance in MM, PP, SD, and SCM.
• Completed analysis and developed key performance indicators which allowed implementation of modules, development of customized training, and improved process documentation for end users after organization had acquired multiple printing entities.
• Completed all phases of the Software Development Lifecycle including package selection, fit gap analysis, creation of the steering committee, performance testing, QA, load balancing, upkeep of the project plan, scope validation, problem log tracking, system based change control, organizational based change control, creation of user acceptance testing and validation
• Tracked projects using Primavera 3.0 for individual project planning and resource management
01/2003- 12/2003 COORS TECHNOLOGY
Boulder, CO Supply Chain Performance Analyst
• Led a PeopleSoft 8.4 implementation to support multiple US manufacturing operations for Coors following multiple mergers and acquisitions
• Supervised 38 personnel on a 27M budget
• Conducted detailed business analysis and process review to determine as-is, to-be and gap analysis. Review led to recommendations of which SCM modules to be implemented and in what order, and by what time line.
• Trained all personnel using results of analysis prior to go-live to determine level of detail required to prepare end users on modules including Production Planning, Inventory Management, Inventory Control, Materials Management, Bills and Routing, Shipping and Receiving.
• Responsible for resource selection and the management of 60 internal personnel including client managers who were part of the steering committee, managed personnel through analysis, definition, design, integration, testing, training, implementation and go-live phases.
• Worked with HR to lead implementation of Manager Self Service. Documented and created processes for managers to use for recruiting, performance reviews, salary increases, ordering of phones, computers and user ids, online salary distribution, department moves, manager changes and training.
• Worked to create links to vendors and suppliers through Websphere Commerce Portal
• Worked with HR to implement position management, payroll, e-recruit, and s-pro
• Trained personnel on the use of Rational Functional Tester in order to handle data driven tests in support of execution or functional test scripts.
Dallas, TX DigiTerra
01/2000- 08/2001 Consulting Manager
• Led and managed a fourteen person team in the delivery of Change Management, Training, Logistics, and ERP implementations.
• Responsibilities included contract negotiation, vendor management, staffing, and P&L management, in addition to leading and managing multiple project teams.
• Led strategy and technical teams to provide strategic planning, business analysis, best practice review, process analysis, outsourcing requirements, QA, information technology planning, multiple industry capability assessments, and business process engineering services in preparation for the implementation of PeopleSoft Financials and HRMS 8.4 and 8.8.
• Led finance teams to create business case analysis, cost analysis, price analysis, and capital planning, as well as products to support the infusion of new technology into business operations in the manufacturing, retail, distribution, and transportation industries as well as the public sector.
• Led ERP implementations in i2 Demand Planner and Factory Planner. SAP R/3; Modules emphasized: MM, QM, AM, BW, HR and SD.
• Led Unicode conversion work for multiple clients
• Worked with the Business Development Team to sell over $2 Million in new business.
• Worked with 5th 3rd bank to combine processes across branches to a singular methodology across the organization and conducted performance testing to ensure operational efficiencies
• Worked with Vantria and Genesis Federal Credit Union to consolidate processes as banking organizations merged functionality. Worked to consolidate processes on handling loans, customer service requirements, and deposits. Wrote a guide for the organization to use to assist organizations in the evaluation steps necessary to complete software package selection.
11/1998- 12/1999 COMPLETE BUSINESS SYSTEM, INC.
Dallas, TX Senior Analyst
• Worked to create the National Consulting Group as a new delivery team within the organization, including the creation of methodologies in fit-gap analysis, process improvement analysis, training process analysis, and organizational improvement review and analysis.
• As the leader of the Supply Chain and Logistics practice, supervised 20 personnel.
• Created new methodologies in the areas of Supply Chain Opportunity Assessment, Supply Chain Maturity Assessment, and Supply Chain Software Package Selection with an emphasis on leveraging i2 products.
• Worked to create strategic alliances with software vendors in order to create greater leverage for the business.
• Responsibilities included RFP response, liaison with the Business Development group, client relations, mentoring, project management and P&L management.
• Also led and managed multiple project teams in the initial phases of business analysis and process analysis in order to generate new business for the organization and to improve the performance of incumbent clients
• Spoke at multiple conferences to establish practice credibility including i2 Rhythm Users Group; Supply Chain World, Edison Electronics, and the Wood Products Technology Group on the benefits of business analysis and the use of these types of analysis to develop measures and metrics to improve organizational performance
• Led implementations of SAP, PeopleSoft, Oracle, JD Edwards, i2 and Siebel.
• Worked with the Business Development/Sales Team to sell over 2M in new business.
• Led Unicode conversion work for SAP clients throughout the US
• Wrote a guide for the organization to use to assist organizations in the evaluation steps necessary to complete software package selection.
10/1997- 10/1998 BURNHAM SERVICE CORPORATION
Pittsburgh, PA Branch Manager
• Supported three branches and 120 personnel as she assumed responsibility for completing year long analysis and improvement of the logistics operations for Mine Safety Appliances.
• Responsible for processing all return materials, asset management, work order management, inventory management and procurement management based on procedures she designed and documented following analysis.
• Following analysis and review also worked with the organization to establish best practices in Distribution through the design of standardized practices and procedures for each area of the operation.
• Led implementation of my SAP for Supply Chain Management and Human Resources, emphasis was placed on PP, MM and SD modules across 3 plants, including the design, documentation and delivery of training to allow the use of the modules in a way unique to the needs of this specific client.
Led Unicode conversion work in association with the 3 plants in the US.
• Created the organization’s Program Management Office that had oversite for IT projects across all three distribution centers. Deliverables for this office included: status reports, ISO documents, process flows, customized training, desktop procedures, leadership presentations, budget plans, project plans, issue documents, change control documents, risk and mitigation documents, escalation documents and communication plans.
11/1995- 10/1997 TARGET DISTRIBUTION CENTER
Valdosta, GA Operational Group Leader & Director of Training
• Managed 40 personnel in the operational areas of Receiving, Shipping, Stock, and Materials Management.
• Responsibilities included liaison with over 100 managers in the Target Stores Operations.
• Led relations with suppliers and vendors to maximize efficiencies in delivery timing and schedules.
• Improved operations in Receiving, Stock Keeping and Shipping based on process analysis and best practices in logistics. Improvements in these areas led to high functioning teams that increased efficiency in each area by over 50%.
• As the Director of Training, designed, developed and delivered training to over 900 personnel during the opening of 3 different distribution centers throughout the United States.
• Created curriculum for Target University, still utilized today to develop managers for all 12 Target Distribution Centers; created Target's first Computer Based Training Curriculum, as well as received Target Distribution's Trainer of the Year award.
• Training program was based on process and business review of historical practices in training and organizational requirements.
01/1993- 10/1995 KPMG
Washington, DC Business Analyst
• Business Analyst for Base Realignment and Closure.
• Reviewed all distribution operations for Defense Logistics agencies in order to determine realignments, openings and closures to support the Base Realignment and Closure effort.
• Created the change management and business analysis questionnaire that was used to determine the final decisions as to sites that remained open, realigned or closed.
• Translated results of analysis and process review to determine efficiencies within the organization. These efficiencies were then translated to Congressional Testimony presented to the BRAC commission.
• Won the Commander’s Award for the creation of the analysis process and questionnaire.
01/1988- 9/1992 UNITED STATES AIR FORCE
Valdosta, GA Officer of Storage and Distribution
• Officer in Charge, Material Storage and Distribution.
• Led and managed a 120 person team responsible for setting up supply chain operations in bare base environments to support the F-16 fighter wings; had a dual Air Force Specialty Code in Supply Operations and Fuels Operations.
• Oversaw operations with over 52,000 line items worth over $62 Million in assets.
• Saved the Air Force $396,000 through the implementation of an Asset recycling program.
• Managed the Air Force Mobility Operation worth over $42 Million in Assets.
• Twice decorated for service during Desert Shield/Storm.
EDUCATION:
Hollins College
Bachelor of Arts-Communications
Master of Arts-Communications
CERTIFICATIONS:
SAP Solution Manager 4.0 Certificate ID 000*******
Training
Change Management
Project Management
Performance Management
Logistics
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