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Customer Service Manager

Location:
Lathrop, CA
Posted:
August 24, 2012

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Resume:

David Grace

**** ********** **

Modesto ca

*****

209-***-****

Objective

To secure a challenging position with an organization that will use my education and experience to the fullest. I am eager and excited to become an asset to a company that appreciates hard work, enthusiasm and my drive to succeed.

Experience

8/1/08- Present Ammeraal Beltech Modesto Ca.

Territory Manager

Develop annual sales and gross profit budget for territory and assigned accounts, including the following:

A. Distribution

B. OEMs

C. Direct Accounts

D. Top Ten Targets

E. 100k Targets

F. Key Accounts and Global Accounts

G. Targeted Market Segment Initiatives (if applicable)

Call on customers, representing and supporting Ammeraal Beltech’s products, including Uni Chain lines, services,

programs and projects, to attain NSV budget and margin targets.

Administer and maintain customer activity and records, including customer quotation and pricing, customer

classification, contact information, competitive activity intelligence, needs assessments, DVAs and call pattern activities as requested or practical.

Control and monitor Accounts Receivable in conjunction with the Regional Manager, including submittals,approvals and follow up on product returns (RGA), collections and administration of credits.

Conduct special assignments and projects as directed by the immediate superior.

Territory Coverage: California from Chico to Bakersfield and Reno NV

2/01/ 05 – 8/1/08 Delta Rubber Modesto, Ca

Outside Sales / Purchasing

Purchase the highest quality merchandise at the lowest possible price.

Prepare purchase orders, solicit bid proposals and review requisitions for goods and services.

Working knowledge of Microsoft Office

Research and evaluate suppliers based on price, quality, selection, service, support, availability, reliability,production and distribution capabilities, and the supplier's reputation and history.

Analyze price proposals, financial reports, and other data and information to determine reasonable prices.

Negotiate, renegotiate, and administer contracts with suppliers, vendors, and other representatives.

Monitor shipments to ensure timely arrival of products, problem solve any shipment concerns that arise.

Confer with staff, users, and vendors to discuss defective or unacceptable goods or services and determinecorrective action.

Evaluate and monitor contract performance to ensure compliance with contractual obligations and to determine need for changes

2004-2005 Frito Lay Manteca, Ca

Outside Sales / Customer Service

Liaison with store management of product placement for maximum profit.

Team Leader of safety committee to eliminate work site accidents.

Education

2007 BS Business Information Technology Programming and Operating Systems.

University of Phoenix



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