Senior Writer

Timothy J. Kelly

Synopsis

I am a senior writer with extensive experience in technical writing, instructional design,

creating web content, and marketing communications. I’m looking for a position where I can

contribute to developing clear and effective communications for a progressive company.

Qualifications

Technical writing, web design and development, instructional design, developmental editing,

business cases, grant proposals, request for proposals, usability testing, feature writing,

marketing communications, and interviewing.

Achievements

- Designed, created the content for, and oversaw the development of three web sites for a

not-for-profit organization.

- Created content and oversaw the layout for quarterly newsletters and annual reports used

as part of our main marketing materials.

- Created several online help systems for software used to analyze visitor activity on Web

sites.

- Designed and created a workbook used to provide an overview of the workflows associated

with using an electronic medical records software.

- Restructured an existing class; clarifying procedures for the instructor, adding

interactive exercises, and creating job aides for the students.

- Edited and contributed content to CEO presentations, request for proposals, and grant

applications that were used to raise funds and acquire new business.

- Revised a tutorial used to teach introductory skills for using electronic medical records

software to physicians and clinical staff.

- Reorganized two classes to eliminate unnecessary materials and conform them to the

company’s document style.

- Created an online help solution for the reporting features of a Web site used to produce

medical chart notes.

- Contributed content for an international award winning online help system.

- Designed and taught a workshop showing how to more effectively use an order processing

system. Also created a training manual for the participants.

- Developed templates and processes that enabled our team to work more efficiently.

- Provided onsite support for clinics using our software for the first time with real

patients.

- Researched and proposed an Internet conferencing solution for distance training field

representatives on new software features.

- Freelanced for the San Diego Weekly Review; writing features, reviews, and interviews.

- Developed and wrote fliers and catalog supplements, increasing the company’s visibility

and highlighting the strengths of their services and products.

Experience

Senior Writer OCHIN, Portland 3/06 – 1/08

Responsible for defining, creating, editing, and reviewing most communications released by

OCHIN, a not-for profit collaborative who provides software and IT support for safety-net

clinics who provide healthcare to the underinsured. Designed and created most of the content

for three web sites, including a public site, a site for our collaborative members, and a

company intranet. Once I obtained approval, I oversaw two teams who developed the sites to

my specifications. Created the content and helped layout quarterly news letters and annual

reports. Contributed and edited content for grant proposals and request for proposals to

various federal and state agencies and potential collaborative members. Helped create and

format marketing materials used to generate new business. Reformatted and contributed to the

revision of training manuals and user guides. Edited various materials, including CEO

presentations, business cases, funding requests, and questionnaires. Created job aids to

help users understand the features of electronic medical record software. Responsible for

managing one person.

Tools used: FrameMaker, Word, InDesign CS2, FullShot, PhotoFiltre, Adobe Acrobat, Excel,

FileZilla, Tortoise

Senior Writer General Electric, Portland 2/05 – 3/06

Created release notes for installing and integrating a third-party software into an

electronic medical records application. Edited materials for other departments. Designed a

workbook that uses best-practice workflows to show how a clinic processes specific tasks and

to provide practice using the software’s basic features.

Tools used: FrameMaker, RoboHelp, Word, SourceSafe, ClearCase, FullShot, Paint Shop Pro,

Adobe Acrobat, Excel

Contract Writer Unicru, Portland 7/04 – 12/04

Responsible for creating customer-specific reference manuals and a user guide that explain

the functions of an hourly employee hiring solution. While creating the reference manuals, I

discovered, researched, and corrected key issues with existing manuals. The reference

manuals and user guide explain the processes for implementing new customers’ solutions and

maintaining existing customer accounts to an audience of business analysts, project

managers, sales representatives, and customer service representatives. I added new content,

updated existing information, and cleaned up formatting.

Tools used: FrameMaker, Word, Excel, Acrobat, SourceSafe

Senior Writer/Team Lead NetIQ, Portland 2001 – 2004

Created a WebHelp help system for Web analytic software, combining over 500 help files from

several projects. Restructured and updated administrator guide materials, including a

450-page manual. Responsible for assigning tasks for two other writers and editing the

resultant work. Collaborated on user interface design. Contributed writing and edited

materials for several smaller side projects.

Tools used: FrameMaker, RoboHelp, Arachnophelia, Word, Perforce, Paint Shop Pro, Adobe

Acrobat, Excel

Instructional Designer/Team Lead Medscape, Hillsboro 1997-2001

Responsible for the vision and evolution of the training materials for using electronic

medical records software. Completely restructured one class to clarify objectives, initiate

student involvement, and increase usability. Revised two classes and one tutorial,

eliminating unnecessary materials and updating information. Facilitated usability testing

and documented the results. Contributed to and edited the style guide for our company’s

documents.

Tools used: FrameMaker, RoboHelp, Dreamweaver, Word, SourceSafe, Tracker, Photoshop, Adobe

Acrobat, Visio, Excel, PowerPoint

Entry Level Writer MedicaLogic, Hillsboro 1996-1997

Created white papers describing our software development process and how to run Oracle

reports about our software’s performance. Edited materials for projects both in our

department and throughout the company. Delivered a two-day workshop, introducing users to

our software.

Tools used: FrameMaker, RoboHelp, Word, SourceSafe, Tracker, Photoshop, Adobe Acrobat,

Visio, Excel, PowerPoint

Education

B.A. Economics , Dartmouth College - Hanover, NH

Continuing Education

WinWriters 2002 Conference

Tech Learn 2000

WinWriters 2000 Conference

Presenting Data and Information

Essentials of Online Structures

Instructional Systems Design

Managing Your Documentation Projects

Designing Instruction

How to Be a Better Proofreader

Training for Trainers

Search Engine Marketing Strategies for Communicators

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