OFFICE CLERK

Carmela Hlavaty

*** *********

Oswego ,IL ***** 702-***-****

**********@*****.***

Work Experience

Office Manager

*/**** -*/**** ******* Cabinet, North Las Vegas, NV

 Work with home builders and superintendents to ensure timely installation of cabinets, customer service support, and any additional assistance required. Maintain open line of communication to adapt to continuous changes in builder schedules. Create job schedules for company foreman to ensure availability and job priority. Collaborated with IT personnel to move field department from outdated system software to new ERP software - Friedman Frontier. Trained department staff on how to use new system and helped create process scripts. Utilize Microsoft Access databases and Excel sheets to maintain field schedule and track work completed. Responsible for analyzing department metric reports and communicating results to upper management. Handle and detail all payroll for field office. Ability to learn quickly and train others. Excellent communication skills. Very knowledgeable with Microsoft Office 2007. Excellent computer and time management skills.

Accounts Receivable

7/1997 - 4/2000 Steiner Electric, Elk Grove, IL

 Responsible for the entering all customer billing information. Ran invoicing daily. Ensured invoice information was specific to customer's billing requirements. Analyzed invoices for accuracy. Ran invoicing reports to summarize daily and weekly invoice runs and communicated totals to financial officer. Worked heavily with computer systems, office software, and telephone systems. Excellent customer service and teamwork.

Owner/Manager

6/1987 - 6/1997 Hair Phazes, Bloomingdale, IL

 Owned and operated beauty salon. Managed salon staff, marketing and advertising, and customer service. Handled staff scheduling, employee reviews, salaries, and interviews. Handled all employee matters to include poor performance, customer complaints, and on-site behavior. Maintained cosmetology license for over 30 years. Maintained business and all licensing requirements for over ten years. Worked with consultants to ensure financials were up-to-date and documented properly. Handled company telecommunication and utility needs. Very knowledgeable with computers and office software. Excellent customer service skilled.

References

Reference Name Phone Email Type

Suzette Mathis 702-***-**** *******@**************.*** Professional

• Brandy Renenger 702-***-**** *********@**************.*** Professional

• Kim Sweet 702-***-**** ******@**************.*** Professional

Additional Info

6 week management training course held by Masterbrand Cabinets. 1 week leadership training course held by Masterbrand Cabinets. Office 2007 training held by internal IT personnel.