Human Resources Sales

Lorenzo C. Clark

***** ********** *****, *********, ** 28277

Home: 704-***-**** Mobile: 703-***-****

*********@***.***

Professional Overview

An accomplished retiree with over 20 years of leadership experience in domestic and international Human Resources. Demonstrated ability to develop and strengthen various HR functions as well as provide significant process improvement to business unit needs. Proven experience hiring, growing, and fostering environments of success.

Core Competencies

International HR Management Compensation/Benefits Employee Relations

Consulting/Coaching Labor Relations National Hiring/Staffing

Organizational Development Performance Management Succession Planning

Volunteer Experience

Jacob’s Ladder Job Center 2008 - 2011

Board of Directors

Jacob’s Ladder Job Center is a non-profit organization that provides a free four step job readiness program for chronic unemployed citizens of greater Charlotte. Organization’s mission is to serve men and women who have encountered significant hurdles with respect to gaining full-time employment. As a member of the Board of Directors input was provided on day to day operations with responsibilities including:

Conducting mock interviews, workshops and assisted clients with creating a personal job search plan.

Assisting Executive Director in planning strategy and identified organizations for placement of clients.

Leading client placement committee with results exceeding objective each quarter

Professional Experience

Verizon 1984 – 2006

Verizon Communications Director, Human Resources - Consumer Group 2000 - 2006

Directed national human resources team in support of 20,000 employees.

Developed and implemented management development and succession plan for high potential managers and directors.

Provided leadership in developing the human resources function to meet the needs of growing and progressive national operations.

Designed and implemented national hiring and staffing program for expanding and new call center operations.

Designed and implemented group wide senior level assessment program to determine overall potential for fast trackers.

Led contract negotiations with unions to open 3 new call centers in Texas.

Partnered with corporate compensation to evaluate/banding of new business unit management positions and designing sales compensation and VIP plans.

2 | P a g e

Verizon Communications Director, Human Resources - Technical Services 1996 - 2000

Provided end to end human resources support to Verizon’s technical support departments.

Developed and implemented skills based compensation plan for Technical service personnel that recognized Individual Contributors and Management personnel.

Downsized and integrated 3 call centers into 1 central operation resulting in a 30% reduction of Technical service personnel.

Developed and implemented strategic personnel selection program to identify and select high potential candidates.

Implemented minority candidate sourcing programs which increased minority hiring by 15%.

Verizon Communications Director, Human Resources - Yellow Pages 1993 - 1996

Participated in development and implementation of Sales Compensation plan for a sales force covering 250 employees.

Developed targeted diversity recruiting plan to attract and retain Latino employee in key sales positions.

Designed and conducted organizational needs assessment resulting in the development of various training programs including a comprehensive Management & Leadership Training program for 30+ front line managers.

Manage all activities associated with Expatriates based in Germany, Italy and Spain. A total of 8 expatriates were based overseas.

Managed and directed activities of 9 Human Resources team members.

Directed and managed Compensation & Benefits programs, Expatriate programs, EEO& Diversity plans and all Mid Atlantic Human Resources activity.

Verizon International Director, International Human Resources 1989 - 1993

Directed International Human Resources activity for Verizon’s Telecom ventures in Europe, Mexico, Asia, Korea and Australia.

Directed a domestic Human Resource staff of 8 employees and a European based HR staff of 4 employees.

Developed and implemented first corporate wide Expatriate plan.

Recruited and provided orientations to us based employees and family members in preparation for overseas assignments.

Coordinated all Expatriated Tax activity with external consultant firm.

Member of International Corporate Due Diligence team.

Various other Human Resources Management positions within Verizon 1984 - 1989

Education

Bachelor of Arts, Sociology

Delaware State University

Technical Skills

MS Office Suite: Word, Excel, PowerPoint and Access

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