Human Resource Generalist

Jo Anna Battle

**** *. ********* *** # *, Ontario CA 91764

Cell: 909-***-****: ************@*****.***

A creative, and enthusiastic Business Management Expert, who is adept to discovering appropriate client based needs and eliciting targeted results. Manifest the unique ability to boost staff morale, increase team engagement and establish a collaborative culture oriented towards positive results and outstanding service. Possess the skill set requisite for identifying team/individual goals and objectives, and reaching goal oriented solutions; while maintaining a professional and positive attitude.

Summary of Qualifications:

• Supervisory experience, Client Based Assessment and Planning

• Goal oriented with ability to multi-task, communication skills with individuals at all levels

• Microsoft Word, Excel, PowerPoint, and Internet/Email

Experience

VP Human Resource - Open Arms Make A Difference, INC

September 2009 to current

• Implemented marketing strategies for growth of business and community knowledge of organization by records and reports, budgets, client intake, cash handling, and documentation.

• Implemented an effective resource and project planning procedure, initiated event planning, fundraising events, and public relations, customer service support to the community, marketing and administrative teams on daily basis.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

Proprietor - Jo’s Avon Sales

January 2008 to August 2011

• Established a relationship l to build morale and cliental base, and responded to inquiries

• Organizational skills, management skills, cash handling, and customer service skills.

• Promoted through use of Microsoft Word, Excel, Internet/phone, and Newspaper promotions.

Dock Clerk - Americold Logistics

December 2001 to January 2010

• Provided customer service, maintained and complied records, answering customer inquiries, cash handling, data entry, scheduling, leadership, and team player

• Used various software applications such as Microsoft Word, Excel, WMS, and Email Ability to communicate effectively and professionally with internal and external associates.

Education:

University of Phoenix, Degree: Masters Business Administration (MBA), Awarded: March 2012

University of Phoenix, Degree: Bachelor of Science Human Services (BSHS), Awarded: April 2010

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