Customer Service Manager

SHANNA R. ROBERTS, RT(R)(CT)

**** *. ****** **. ***. 506 McKinney, TX 75070

Phone: 972-***-**** E-mail: g5d7qb@r.postjobfree.com

Professional Objective

To excel as a healthcare manager by providing excellent customer service and patient care through trained and motivated employees.

Skills and Qualifications

• 13 years experience in the radiology field, including X-RAY, MRI, and CT.

• 4 years supervisory/management experience

• Ability to deal with diversity of patients, professionals and staff

• Detail and goal oriented

Professional Experience

Methodist McKinney Hospital 2009-present

Radiology Manager

• Responsible for all duties required to open a successful radiology department

• Oversee daily operations for X-ray, CT, MRI, Mammography, and Ultrasound

• Maintain departmental files and records according to state, federal, HIPAA, and JCAHO guidelines

• Identify, address, and resolve Quality Improvement issues.

• Build and update databases for MediTech

• Administrator for McKesson PACS system

• Responsible for hiring, retaining, and dismissal of employees

• Update and create policies and procedures to maintain a safe work environment

Midwest Regional Medical Center 2006-2009

CT Supervisor

• Oversee staff and daily operations of busy CT department performing approximately 2,600 procedures a month.

• Perform routine exams, cardiac scorings, angiography and biopsies utilizing GE 64 slice and 16 slice scanners.

• Knowledge of GE Centricity PACS system

• Conduct brainstorming sessions to develop solutions for improving patient services.

• Order general CT supplies and interventional supplies

• Schedule and conduct interviews

Oklahoma Diagnostic Imaging 2005-2006

MRI/CT Tech

• Performed MRI scans on GE 1.5 T

• Provided patients pain/anxiety medications under discretion of radiologist

• Conducted CT exams as well as diagnostic x-ray exams as needed

SHANNA R. ROBERTS, RT(R)(CT)

2305 S. Custer rd. Apt. 506 McKinney, TX 75070

Phone: 972-***-**** E-mail: g5d7qb@r.postjobfree.com

Diagnostic Radiology 2001-2005

CT Tech

• Performed all CT exams using GE equipment

• Responsible for all venipuncture and administration of contrast using a power injector

• Perform diagnostic x-ray and fluoroscopic exams when necessary

US Imaging 1999-2001

CT/X-ray Tech

• Performed all CT exams

• Assisted in fluoroscopic procedures and other diagnostic exams as needed

• Trained in MRI

St. John’s Hospital 1997-1999

X-ray Tech

• Assisted radiologist in all fluoroscopic exams

• Performed diagnostic x-ray exams

• Rotated in surgery using c-arm

Education

University of Central Oklahoma – Edmond, Ok

• Bachelor of Science degree 2007-2009

Organizational Leadership

San Jacinto College - Pasadena, TX

• Associates of Applied Science degree 1995-1997

Medical Radiography

Certifications

The American Registry of Radiologic Technologists –

Radiographer - Certified October 1997

The American Registry of Radiologic Technologists

Computed Tomography - Certified December 2000

Affiliations

American Society of Radiologic Technologists

References available upon request

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