Customer Service Management

**** ****** ***** *** * , Montgomery, Al•334-***-****•*********@*****.***

Jasmine R German

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Objective

To obtain a position in a professional environment where I can utilize my skills and gain further experience while enhancing the company’s reputation and productivity.

Certifications: Security+ Certified with CompTIA, obtained April 2012.

Clearance: Secret Clearance- November 2011- Active

Skills:

Microsoft Vista, XP, Windows 7, Office 2003, Office 2010

Microsoft Applications: Word, Excel, PowerPoint, and Outlook.

Technology Deployment Configuration and Implementation

Security Administration Integration, Installation, and Support

Resource Management Diagnosis, Troubleshooting, & Repair

Strategic Planning System Analysis

Strategic Management Customer Service

Researching

Experience

Nov 2011-Present Information Innovators Inc. Montgomery, Al

Tier I Helpdesk Administrator

Provide end-user, Client Support Admin (CSA) and Network Computer Center (NCC) phone support.

Work within Active Directory.

Create, modify, move, and assign, mailboxes.

Create, modify, move, delete and restore distribution lists.

Work within Remedy trouble ticketing.

Provide user orientation on desktop hardware and software.

Remotely diagnostics and troubleshooting client workstations.

Installs, configs, and troubleshoots systems, laptops, servers, printers, and network issues.

Maintain passwords, data integrity and file system security for the environment.

Track assets, such as desktop PCs, laptops and peripheral equipment, including replacement, repair, and disposal.

Mar 2010-June2011 NCO/ALW Montgomery, Al

Collector

Communicate with debtors by telephone and approved written correspondence to attempt to bring resolution to unpaid accounts.

Provide thorough, efficient, and accurate account updates on computer files for each call made or received.

Demonstrate effective skip tracing techniques by locating debtor contact information.

Counsel delinquent account debtors to assist in finding funds to meet debt obligations.

Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry.

Knowledge, understanding, and compliance with NCO policies and procedures.

Provide feedback to management concerning possible problems or areas of improvement.

Make recommendations to implement improved processes.

Perform other duties as assigned by management.

Feb 2008-Mar 2010 Baptist Medical Center South Hospital Montgomery, Al

Housekeeper

Responsible for keeping the facility clean, sanitary, and well-maintained in keeping with federal, state, and local health codes and regulations.

In areas where patients stayed, I was responsible for supplying fresh linens and keeping the bathrooms, floors and other surfaces clean and sanitary. When a patient is discharged or move to another room.

Disposing of waste and garbage in the proper location to avoid any safety hazards.

Sept. 2006- Feb. 2008 McDonalds Corporation Montgomery, Al

Cashier

Ensure the monetary exchanges runs smoothly in restaurant.

In charge of processing customer bills through cash and credit transactions.

Cleaned designated area and took care of lobby needs whenever there was spare time.

Education

Aug. 2005- May 2008 Jefferson Davis High School Montgomery, Al

Standard Diploma

Aug. 2008-Present Troy State University of Montgomery Montgomery ,Al

References

References are available on request.

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