Customer Service Manager

ASHAUNTI GRAVES

***** ***** ******** ******• • Calumet Park, Illinois 60827 • Phone: 773-***-****

OBJECTIVE: TO OBTAIN AN ENTRY-LEVEL POSITION THIS WILL PROVIDE AN OPPORTUNITY FOR PROFESSIONAL GROWTH, AS WELL AS TO MOTIVATE OTHERS AS A TEAM PLAYERS AND INDIVIDUALS.

EXPERIENCE:

March 2009 to Present Security Guard - Diamond Detective Service, Chicago Heights, IL

Greeted clients, answer multi - phone line, check in everyone who enters in building

Direct clients to proper suite, assisted other officers, train new officers, open up security desk

Did daily paper work, monitor hallways, assist visitors, deliver passes, monitor lunchroom

Assist deans with students, assist teachers and aides with students, enforce school rules

May 2008 to March 2009 Security Guard - Security Management Investigation, Chicago, IL

Greeted clients, answer multi - phone line, checked in messengers and construction workers

Directed clients to proper suite, assisted other officers, did daily rounds, trained new officers

Did daily paper work, monitored hallways and elevators, assisted clients and visitors with issues

Posted signs and memos for other officers, customer service

May 2007 to October 2008 Assistant Manager - Family Dollar, Harvey, IL

Greeted customers entering store, answered multi-phone lines

Handled monetary transactions and kept account of cash drawers and safe

Opened and closed store, balanced cash in safe and vault, prepared daily reports

Assisted store manager and employees with daily work, stocked shelves

May 2005 to February 2007 Security Guard - Allied Barton, Chicago, IL

Greeted employees and visitors, assisted employees new to workplace

Answered phones, filed documents, stocked supplies, monitored hallway

Assisted representatives with proper documents and employee handbook

Checked for proper I.D.'s, buzzed people in and out of building

EDUCATION:

February 2011 to May 2011 Springboard Dental Institute, Oak Forest, IL

Certificate: Dental Assistant Training

December 2002 Security Training Center, Chicago, IL

Certificate: 20 Hours Basic Training

20 Hours Un-Armed Basic Training

August 2001 to November 2002 Robert Morris University, Chicago, IL

Associates Degree in Applied Science

Major: Graphic Arts

REFERENCES AVAILABLE UPON REQUEST

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