Customer Service Manager

EDDIE D. HOLMES

**** ****** ****. *******, ** ***28 Phone: 313-***-**** g4x3c9@r.postjobfree.com

Employment Objective

I am seeking to obtain a position that will allow me to provide excellent customer service skills using my diverse career background. My desire is to obtain a position that will enable me to integrate my automotive information technology and educational leadership background as well as implementing my sales and marketing skills.

Professional Experience

HOPE OF DETROIT ACADEMY, DETROIT MI August 2011 to Present

Response to Intervention Instructor

Key Results:

Provide a high-quality instruction and intervention matched to students needs and using learning rate over time and level of performance to make important educational decisions to guide instruction.

CONSORTIUM COLLEGE PREPARATORY, DETROIT MI March 2006 to August 2011

School Leader Assistant (Administrator)/ Facilities Manager

Key Results:

Record keeping, data entry, preparation of board packets, facilitate parental conferences, staff support and student support. All related to discipline.

Manage the overall up keep and maintenance of the entire school building. Including all building repairs, facilitating city, and state inspections, main contact for all vendors and contractors, organize and manage summer repairs, over see grounds keeping. Responsible for setup and breakdown of sound equipment, troubleshooting and maintaining smart board, computer and network problems. Responsible for opening and closing the building on school days and for sporting and other special events.

Oversee all aspects of building and personnel security. Responsible for providing a safe and orderly learning environment for all students, faculty and staff. Manager of security guards and liaison between school and local law enforcement.

COSTCO WHOLESALE, LIVONIA, MI May 2004 to January 2006

Member Services/Loss Prevention

Key Results:

Greet members upon entering the retail environment.

Validate receipts to ensure there are no loss prevention issues.

Theft Control through cashier training, secret shoppers and observation.

UNITED PARCEL SERVICE, LANSING, MI May 2002 to February 2004

Sorter/Package Handler

Key Results:

Sort, load and unload inbound and outbound packages according to the destination.

FORD MOTOR COMPANY, ALLEN PARK, MI May 1997 to August 2001

Information Technology Specialist

KEY RESULTS:

Lead analyst for Soft phone testing.

Voice Technology and Telecommunication Planning.

Design user manual for Soft phones.

Develop Web page for Soft phones.

Project leader for plant multiplexer removal.

Analyze Customer Service Records for telephone bills related to pilot sites for network optimization project.

Auditor for all telecommunications bills against tariffs and contracts.

Maintain multi-platform servers and workstations, interacted with vendors and contractors.

Install, maintain and repair hardware and software, perform new system configurations and upgrades.

Global Client Tester/Certification Analyst

Designed, documented, modified, test, implement and support new and existing software applications hardware on various platforms.

Manage and train new hires.

Team Lead for PC moves, software/hardware installation and virus removal.

Assist in the development of policies and procedures to ensure information systems reliability and prevent unauthorized access to systems, network and data.

EDUCATION

Michigan State University

East Lansing, MI

Graduation date, May 2003

Masters of Arts in Information Technology

GPA 3.3

Eastern Michigan University

Ypsilanti, MI

Graduation date, May 2012

Masters of Arts in Educational Leadership

GPA 4.0

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