Customer Service

Urb. Villa Andalucía Calle Fronteras H-**

San Juan, PR 00926

787-***-****

*******.******@*****.***

Kaleena Garcia

Objective

Work with a prestigious company that fosters a work environment where diversity is valued, and individual aspirations is fulfilled. I pledge to provide the finest personal service where I can realize and maximize my talents and skills.

Qualifications Well organized, responsible and reliable individual. Highly motivated with the ability to working with people from varying cultural backgrounds. Quick to learn new tasks and adapt to dynamic environments. Excellent interpersonal relations within the organization and with outsiders. Strong leadership and communication skill.

Experience 12/2008-Present Bally Technologies Latin America San Juan, P.R.

Sales Administrator

• Supporting an organization's sales team includes managing schedules

• Creating sales documents and proposals

• Generating reports related to sales activities, sales presentations and marketing events as well as handling customer and prioritizing customer requests while the sales team is out of the office.

• Maintain customer records, as well as keep records of visits/sales.

• Manage sales personnel agendas, including travels, visits and phone calls support.

6/2007-11/2008 Intercontinental Hotel & Casino San Juan, P.R.

Marketing Assistant

• Assist every costumer that enters to the Casino.

• Assist with player contact, on property, insuring standards of customer service and communications with casino operations.

• Provide credit and reservation information.

• In charge of making any monthly promotion occurring in the casino during the work- shift.

01/1998-8/2005 JAP Accounting Services P.S.C Juncos, P.R.

Office Administrator

• Served in administrative support roles for corporate and individuals’ clients in diverse industries, including construction, real estate.

• Managed front-desk reception, database administration, QuickBooks, PR Soft, Microsoft, Word, Excel, Power Point.

• Responsible of all proposal and quotes preparation.

• Schedule all heads meetings and interviews agenda.

Education & Skills Accounting Courses - Universidad Interamericana de Puerto Rico

• Bilingual English and Spanish

• Knowledge in Microsoft Office(Word, Excel, Power Point, Outlook)

• Excel courses certificate- ExecuTrain, San Juan

• Multi-lines phone

• Customer service orientated

Reference References are available on request.

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