Sales, Data Entry, Customer Service in New York
Resume:
BRITTANY RICCIO
**** ******* **. *.*. Grand Rapids, Michigan 49505
**************@*****.***
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PROFESSIONAL EXPERIENCE
TEXTBROKER INTERNATIONAL, LLC
Freelance Writer, April 2011 - Present
Write informative articles for professional bloggers and businesses of varying areas.
Write articles, product descriptions, and other related informative, marketing and promotional material.
Edit or rewrite existing copy as necessary, and submit copy for approval by client.
Write advertising copy for use by publication, broadcast or internet media to promote the sale of goods and services.
Conduct extensive research to complete writing assignments as well as to determine which of a product's selling features should be promoted.
Utilize SEO (keyword) optimization at client's request.
Vary language and tone of messages based on product and medium.
CABLEVISION SYSTEMS CORPORATION, MELVILLE, NEW YORK
Customer Support Representative (CSR), November 2011 - January 2012
Confer with customers by telephone to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
Resolve customers' service or billing complaints by performing activities such as troubleshooting technological malfunctions, exchanging merchandise, refunding money, and adjusting bills.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as changes in service resulting in an increase of monthly rates.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Solicit sale of new or additional services or products.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Check to ensure that appropriate changes were made to resolve customers' problems.
Schedule service calls to determine causes of product malfunctions and restore services to peak performance.
Prepare change of address records and issue service discontinuance orders using computers.
OFFICEMAX, STONY BROOK, NEW YORK
Sales Associate, June 2011 - September 2011
Compute sales prices, total purchases and receive and process cash or credit payment.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Place special orders or call other stores to find desired items.
Demonstrate use or operation of merchandise.
Ticket, arrange and display merchandise to promote sales.
Prepare merchandise for purchase.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, and balancing cash drawers.
Answer questions regarding the store and its merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Sell or arrange for delivery and insurance for merchandise.
Exchange merchandise for customers and accept returns.
Greet customers and ascertain what each customer wants or needs.
Clean shelves, counters, and tables.
Describe merchandise and explain use, operation, and care of merchandise to customers.
CVS/PHARMACY, RONKONKOMA, NEW YORK
Photo Lab Supervisor & Head Cashier, September 2006 - November 2008
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Assign employees to specific duties.
Authorize payments and merchandise returns.
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Inventory stock and reorder when inventory drops to a specified level.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Enforce safety, health, and security rules.
Train and evaluate personnel, coaching workers when appropriate.
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Instruct staff on how to handle customer complaints, difficult lab tasks, properly maintain equipment, and perform lab tasks safely.
Direct and supervise employees engaged in sales, operating photo lab equipment, and performing photo services for customers.
Maintain and operate photo lab equipment as well as install new software to keep lab up-to-date.
EDUCATION
ASHFORD UNIVERSITY
Journalism and Mass Communication Candidate, May 2015
SUFFOLK COUNTY COMMUNITY COLLEGE, SELDEN, NEW YORK
Mass Media and Communications
Dean's List, 2010
GPA 3.7
ADDITIONAL SKILLS
Proficient in Microsoft Publisher
Currently writing on a wide array of topics for my own blog located at: http://attwentysomething.wordpress.com/
Have contributed articles to TheSportsFanNetwork.com and received excellent reviews and feedback regarding the quality of my work.
Skilled in Microsoft Word, Office, Excel, and Publisher
Contact this candidate