Administrative Assistant Customer Service

_______________________Michelle Malloy________________________

*** ******* ******, *** # **, New York, New York 10031, Cell: 646-***-**** e-mail: *********@*****.***

PROFESSIONAL EXPERIENCE:

Pride Healthcare Staffing Agency, New York, NY 2010 – Present

Administrative Assistant to Medical Director/Assistant Dean and Chief Administrative officer of PAGNY

(Physicians Affiliate Group Of New York)

• Schedule executive internal and external meetings utilizing GroupWise.

• Manage and maintain daily calendar of executive appointments.

• Follow-up on all meetings to assure attendance and/or cancellations.

• Take and transcribed minutes via Dictaphone.

• Arrange and schedule car service on an as needed basis.

• Take and relay incoming messages, open and distribute incoming mail.

• Manage high volume of customer service.

• Meet and greet clients, schedule conference rooms for executive meetings.

• Worked as an Administrative Assistant for other medical facilities such as Weill Cornell Medical College,

New York, NY, (Vascular Surgery Dept.), Columbia Presbyterian Hospital, New York, NY

(Cardiology Dept.), Lincoln Hospital, Bronx, New York, (O.R. Registry), Montefiore Medical Center,

New York, NY (Oncology Dept.)

Continuum Health Partners Inc., New York, NY 2007 - 2009

Administrative Assistant Neurology (Headache Institute)

• Scheduled and obtained authorization for all outpatient procedures and studies.

• Scheduled and confirmed patient appointments for all providers.

• Filed charts, MRI’s, lab reports and patient correspondence.

• Screened, answered and took messages and provided information to patients.

• Handled Insurance verification of patient’s benefits.

• Prepared patients charts for upcoming appointments.

• Prepared charges for entry by the billing department.

Continuum Health Partners Inc., New York, NY 2003 - 2007

Administrative Assistant (Neurosurgery)

• Edited providers’ consultation and surgery dictations.

• Obtained authorization for MRI, CT scans and surgical procedures.

• Served as a liaison between physicians and patients concerning medical issues.

• Prepared pre-operative and post-operative instructions for patients.

• Coordinated all OR bookings for surgery.

• Payment Posting. Handled charge entry.

• Organized charts and film for surgeons to review.

• Answered, screened and routed incoming calls for all providers.

Advance Dermatology Associates P.C., New York, NY 1999 - 2002

Call Central Operator

• Data entry and extensive customer service.

• Responsible for maintenance of medical records.

• Handle all Insurance Verifications (co-pay, deductible and coinsurance).

• Created all inter-office manuals and templates for staff education.

• Answered and routed incoming calls for five branch locations.

EDUCATION: Borough of Manhattan Community College, New York, NY

Associates Degree of Applied Science

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