Registered Nurse Customer Service

KARIM ESMAIL RN, BSN 818-***-**** ********@*****.***

To build trust, and provide safe, effective, and evidence based outcomes to my patients.

BLS certified & Bilingual

Work Experience

Santa Monica Convalescent Center (Non-Acute), Registered Nurse, Santa Monica, CA 11/11-Present

• Monitor, record, and report symptoms or changes in patients' conditions.

• Order, interpret, and evaluate diagnostic tests to identify and assess patient's condition.

• Modify patient treatment plans as indicated by patients' responses and conditions.

• Direct and supervise less-skilled nursing or healthcare personnel.

• Record patients' medical information and vital signs.

• Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans.

UCLA Ronald Reagan Medical Center, Registered Nurse, Westwood, CA. 02-12-04-12

• Make informed decisions about diagnostic and therapeutic interventions based on patient information and preferences, up to date scientific evidence, and clinical judgment

• Develop and carry out patient management plans

• Interpret the waveforms and quantitative information provided by invasive hemodynamic monitors.

• Order appropriate laboratory, electrophysiologic, and radiologic testing, and interpret the data provided by these tests.

• Gather essential and accurate information about patients by closely communicating with the primary team, bedside nurses, and other health care professionals

Palo Alto Medical Foundation, Patient Service Representative, Palo Alto, CA, 11/08- 10/09

• Facilitate patients with their Referrals, Prescriptions, and other orders made by their doctor.

• Educate patients with current Vaccination recommendations based on their travel destinations.

• Assist patients with all their schedules needs.

• Provide support and administration to the Nursing Staff.

Bank of the West, Teller, Milpitas, CA 04/08- 11/08

• Provide high quality customer service and assistance by meeting the needs of customers in an efficient and friendly manner.

• Identify sales and cross-selling opportunities.

• Act as the customers' first "point-of-contact" with the Bank.

• Adheres to Bank’s security and audit procedures.

Academixdirect, Business relations, Santa Clara, CA, 08/07-01/08

• Manage client relationships with advertising agencies and direct clients

• Establish new relationships with agencies and clients

• Organize content and material for sales training.

• Collaborate with advertising agencies on Campaigns, Allocations, Landing pages, and durations

JP Morgan Chase, Mortgage Consultant, Phoenix, AZ, 06/06-08/07

• Accounted for over $10,000,000 in Sales of 1st, 2nd, and Sub Prime Mortgages.

• Solicit mortgage loans from referral sources.

• Keep all parties to the mortgage transactions and informed as to the status of the application.

• Educate the Customers on the entire mortgage origination process.

Jazzurie Jewelry, Self Employed, Scottsdale, AZ, 01/05-06/06

• Overlook all sales and business development functions.

• Manage new products rollouts.

• Provide cross functional team training, coaching, and mentoring.

Countrywide Home Loans, Underwriter, West Lake Village, CA, 11/01-12/04

• Underwriting Home equity loans.

• Examined all loan documentations

• Reviewed loan-to-value ratio, credit reports, applications, and appraisals to ensure that each loan met the guidelines.

Macys, Business Manager, Sherman Oaks, CA, 06/1994-11/01

• Responsible for $1.2 Million counter with five Full time and Part-time employees.

• Increase annual department sales of $200000.00 using Special events and ongoing at Counter events.

• Demonstrated Customer service with high sales quota.

• Establish relationships with over twenty four Vendors to create Events and increase brand Sales

Educational Experience

TOURO UNIVERSITY, Henderson, NV, 11/09-02/11

Clinical experience

• Spring Valley Medical Center, Las Vegas, NV: ER, Triage, ICU, and Med-surgical floor.

• University Medical Center, Las Vegas, NV: Labor and Delivery, Nursery, Postpartum and NICU.

• Sunrise Hospital and Medical Center, Las Vegas, NV. Pediatric and Pediatric ICU

• Seven Hills Behavioral Center, North Vista Hospital, West Care: Mental Health.

Community Service

• St. Timothy Church, Henderson, NV: Blood pressure, Blood Glucose screening

• Joy Prom, Henderson, NV: Medical team

• CPR Event, Henderson, NV: CPR trainer

• Blind center, Las Vegas, NV: quality time

• Traumaroo Safe Kids, Las Vegas, NV: Teach home and street safety to Kindergarten students.

Contact this candidate