Bilingual (English-Spanish) customer services and sales

**** ****** **** ***

Green Cove Springs , F L **043

Cell 904-***-**** E-mail- orellana ******@*****.***

US Citizen

Ximena Alejandra Orellana

Objective

To obtain a position within your company. I am Bilingual (English- Spanish) with over 20 years of experience working in customer service and specialized in travel sales. I am interested in a position where I can use my skills and experience. References available upon request. cell 904-***-**** or evening number 904-***-****.

Summary of qualifications

 Experienced in data entry / office administration experience.

 Experience in bilingual customer service and customer relations in both English and Spanish

 Extensive experience with answering multi phone lines and paging systems –Call Center experience

 Versatile and flexible worker with Excellent record of dependability and reliability

 Work effectively independently or as part of a team.

 Personable, articulated, detailed oriented and professional.

 Experience with Microsoft office applications, Apollo and Amadeus CRS systems for travel agency sales

Work experience

8/03-2/04 World Travel BTI –Corporate Travel Jacksonville, Florida

Senior Travel Agent

Contact: Denise Gaitanza 904-***-****

Coordinated and sold corporate travel to a very big accounting firm via multiple phone lines and Internet

Assisted customers in a call center where I handled high volume of telephone calls from all over the world.

6/02-1/03 Northern Virginia Family Service- Early Head Start Arlington, VA

Family Support Worker Contact:Mrs.Carol Jefferson(703)892- 0810

5/01-9/01 Key Tours International Inc Fairfax, Virginia

Senior Travel Agent

Contact: General Manager-owner Mr. Smoke Betts 703-***-****

Designed and sold customized tours to Mediterranean destinations

Calculated pricing based on wholesale contracts with airlines and land operators

Coordinated group reservations and monitored rates

Assisted office with a wide range of administrative duties

Provided excellent customer services and public relations

Updated tariffs and allotments of rooms in computer system

10/97-5/01 AAA Mid-Atlantic TFC Chantilly, Virginia

Senior Travel Agent

Contact: TFC Supervisor Mrs. Cathy Gutierrez 703-***-****

Provided travel planning and reservation services to AAA members and general public

Coordinated all aspects of travel arrangements for domestic and international travel

Simultaneously handle high volume of telephone calls and walk-in

Processed cash and credit card transactions

Assisted customers with refunds and exchanges

Education

1997 Omega Travel School Fairfax, Virginia

12 weeks travel professional training program certificate

1990-91 The American College of Arts Atlanta, GA

Interior Design Major

1985-1989 Diploma Washington-Lee High School Arlington, VA

Languages English (spoken and written) Spanish (native language)

References Available upon request

Contact this candidate