Carrie Williford Email: g4711x@r.postjobfree.com Cell: 704-***-****

EMPLOYMENT

**** ******* ************ (Educational Printing Products) Mooresville, NC

Inside Sales/Customer Care Specialist

Contact current customers to ensure their satisfaction with purchased machines. Answer five incoming lines. Take customer orders via email, fax and phone. Process invoices in QuickBooks. Pack and ship outgoing supply orders.

2011 Signage Industries Corporation – Temporary Assignment Archdale, NC

Sales Manager

Research potential clients, contact decision makers and review various business journals to generate leads for outside salesmen. Evaluate Invitations to Bid from general contractors and decide which projects to submit proposals for. Answer incoming client calls, assist customers, complete mailings. Maintain ACT! 2010 Premium database and maintain multiple Word and Excel documents for all staff use.

2005 - 2009 MasterMind Prep Learning Solutions, Inc. High Point, NC

Director of Operations

Responsible for all aspects of daily operations for NC based education company. Worked closely with company president to establish policies and procedures. Documented required procedures, led training sessions and implemented performance metrics. Developed company wide training manual as well as all forms used on a daily basis. Managed 5 - 7 full-time regional Program Coordinators and 150+ part-time Instructors in more than 30 counties across the state. Played key role in increasing revenue and maintaining exceptional customer service. Ensured compliance with all district, state and federal guidelines related to the NCLB tutoring program.

2000 - 2004 Sylvan Learning Center Asheville and Charlotte, NC

Center Director

Oversaw all facets of center operations including, but not limited to, sales, marketing, recruiting and hiring new employees, accounts receivable, computer systems and upgrades. Managed a staff of 20 full and part-time employees. Created and maintained superior work environment. Developed new business leads while maintaining current client population. Provided excellent customer service. Responsible for increasing center revenue by 25% over previous year. Attended regular training sessions, including annual national conference, to keep my staff and myself up to date on the latest educational programs and business practices. Administered diagnostic assessments and developed personalized education programs for incoming students. Taught all subjects to students in kindergarten through college. Coordinated training of staff on new educational programs.

1999 - 2000 YCS Group (now Accents on Asheville) Asheville, NC

Corporate Sales Manager

Worked closely with sales staff of the Biltmore Estate, Grove Park Inn Resort, the Renaissance Hotel and other local hotels, to service existing clients while generating new business relationships. Researched and developed interesting programs and activities for corporate clients such as Blue Cross/Blue Shield of SC. Coordinated transportation and programs for groups having 15 to 1500 attendees. Provided on site management of events. Attended national sales meetings and trade shows to market my company and perform sales calls. Oversaw computer upgrades, maintenance and training for office staff.

1993 - 1999 Sylvan Learning Center Statesville, Hickory and Asheville, NC

Instructor, Assistant Director and Office Manager

EDUCATION

1996 Greensboro College, B.S., Psychology Greensboro, NC

COMPUTER SKILLS

Proficient in Windows 2000, XP and Vista; Microsoft Office 2007; ACT!; Goldmine; E-mail and Internet. Typing speed approximately 55 wpm. Data entry speed approximately 10,000 ksph.