Customer Service Representative

Melissa G. Andrade

**** ******* *** ******** **, 80229 720-***-****

OBJECTIVE: To grow with a progressive and challenging company, to gain experience among other professionals.

Financial Screening Department

Denver, CO

March 2011-Present Time

Clinica Family Health Services

Confirm and schedule weekly appointments and double booking appointments when needed

Faxing, mailing, scanning and answer phones

Conduct financial screening and documentation gathering for patients to determine qualifications for payment programs such as Colorado Indigent Care Program ( CICP) and Clinica discount.

Determine eligibility for Medicaid/ CHP+ applications

Help cover other locations when needed

Manage information in NextGen, SAVE, EPM, EMR, Microsoft Word, File bound, Outlook, HCPF Web Portal and CBMS.

Enter all information into the enrollment database on a daily basis

Attend certain meetings upon request

Organize materials and equipment needed and maintain a good working order

Perform other reports or tasks as required or assigned

Call Center Attendant

Denver , CO Clinica Family Health Services

May 2010- March 2011

Responsibilities

Handle patient inquires

Provide exceptional customer service

Schedule, cancel and reschedule appointments according to guidelines

Confirm appointments

Take and forward messages to appropriate party

Verify patient’s insurance

Work Next Gen according to protocol

Special projects as they arise

Department of Telemarketing / Customer Service Representative

Denver , CO Swingle Tree & Landscape Care

January 2010- February 2010 (Temporary Job)

Responsibilities

Various outgoing phone calls

Offer landscaping services

Answer as many questions as desired

Take messages from existing customers

Receptionist/Clerk/Assistant

Fullerton, CA Immigration West Law, A Professional Corporation

January 2009/ December 2009

Responsibilities

Answer phones, greet customers, visitors, and vendors

Establish and maintain files, records and database

Manage Shipping and Receiving

Assist with mailing marketing material

Organize and maintain files, updating lists and reports

Coordinate and arrange meetings, prepare agendas and reserve facilities

Prepare/ sort outgoing / incoming mail, faxes, email (as well as Fed Ex, UPS, and several freight services)

Order and maintain supplies and arrange for equipment maintenance

Perform other general office duties and special projects as required

Support an environment of continuous improvement by making suggestions and implementing where possible

Perform other duties as required or assigned, which are reasonably within the scope of the activities enumerated above

Quickly Adapt to change

Outstanding oral and written communication skills

Bilingual ( Spanish and English)

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