Technician Customer Service

RON BOWEN

*** ***** ***** ***** *** *** • Clermont, FL 34711 • 863-***-**** • Email: *********@*****.***

PROFESSIONAL PROFILE

• Results-oriented professional with more than 7 years of progressive accomplishments in diverse technical fields.

• Influencing team leader, able to empower groups to achieve common goals.

• Energetic team builder, dedicated to excellence in service and building relationships.

• Proactive team player, able to work independently or with a group to achieve targeted goals.

• Motivated self-starter, exhibiting high ethics, competence and confidence, underscored by a

personal commitment to outstanding professional performance.

AREAS OF EXPERTISE

• 10 yrs. Installation technician • System Improvement • MS Office Suite

• Structured cabling • Problem Solving

• Low voltage wiring • Oral Communication • Team building • Sales

• 7 yrs. Computer Skills

WORK EXPERIENCE

• Trade Star Staffing

Technician

06/2010 – 08/2010

Responsible for installing security camera systems. All work done on 3rd shift with little or no supervision.

• I.COMM

System technician

01/2007 - 04/2009

Responsible for Installing and testing of Analog & IP/CCTV Systems, Board/Conference Room Audio Visual Systems, Sound & Paging Systems, Video Surveillance Systems.

• Aerotek

Technician

04/2006 - 01/2007

Responsible for work on inside and outside plants, Installing intercom systems, Installing, terminating and testing coax (RG59, 6, 11,500,600,700). I trained and motivate technicians both new and old.

• MCS of Tampa

Lead Technician/ Site Supervisor

10/2005 - 04/2006

Responsible for work inside and outside plants, Terminating and installing Fiber Optic Data Distribution Interface, Terminating and installing data and voice cabling for both new and existing structures, Generate daily reports for job site. Set production goals, handle customer service and addressed any complaints and efficiently resolve issues with customers and technicians

• Information Technology Data Solutions

Lead Technician

07/2004 - 07/2005

Responsible for Terminating and installing Fiber Optic Data Distribution Interface, Terminating and installing data and voice cabling for both new and existing structures, Generate daily reports for job site, Registered installer (AMP Certified).

• Northeastern Telephone Company

Technician

05/2003 - 04/2003

Responsible for Running and terminating cat.5, cat.3 and fiber optics, also building phone rooms and Technical Communication.

• Controlled Access llc.

Service Technician

12/2000 - 03/2002

Responsible for Installing & maintaining card access system, worked with Locknetics & Amag systems, Concourse plus.

CERTIFICATION/ LICENSING

• Vicon Net certified

• Florida licensed Security Officer (D)

RON BOWEN

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