Byron Stewart

**** * *** * *****, UT *****

Cell 801-***-**** Email g3rbjs@r.postjobfree.com

TECHNICAL PROFICIENCIES

Platforms: Windows 9x/NT/2000/2003 Server/2008 Server/XP/Vista/Window 7, MS Exchange Server 2005, MS Exchange Server 2007 UNIX (Solaris, HP-UX), Linux (Red Hat, Ubuntu), Avaya ,DOS

Networking: LAN / WAN / SAN Global Administration, VPN, TCP/IP, DNS, DHCP, TCP\IP, LAN, WAN, 802.11a.b.g., 100BaseTEthernet, Cisco routers and switches, Citrix Remote desktop, ILinc, WEBEX, VNC, Carbon Copy, Microsoft Remote Desktop,

Languages: SQL Quires, DOS Scripting

Tools: VMware, LAN Manager, ISS, Altiris Notification Server, Altiris Deployment Server, SMS, Norton Ghost, McAfee/Norton Virus Protection Utilities, Symantec Anti-Virus, Trend Micro Anti-Virus and McAfee Anti-Virus Protection Lotus Notes, Microsoft SQL 2000/2005, Microsoft Office Suite 2003/2007(Word, Excel, PowerPoint, Outlook) Access, MS Project, Lotus Notes, Cisco Unity, Cisco Call Manager, Cisco Presence.

Information Technology System Administrator

Insightful, results-driven IT professional with notable success directing abroad range of corporate IT technology initiatives while participating in analyzing, and implementing solutions in support of business objectives. Excel at providing comprehensive troubleshooting, and systems analysis. Hands-on experience leading all stages of system development efforts, including requirements definition, design, architecture, testing, and support. Outstanding project and program leader; able to coordinate and direct all phases of project-based efforts while managing, motivating, and guiding teams to meet both the customer and business needs in a timely fashion.

AREAS OF EXPERTISE:

• Windows Server 2003/2008

• Active Directory 2003/2008

• Exchanger Server 2005/2007

• Dell Power Edge, HP Proliant Servers

• VPN, RDP, Citrix, WebEx, iLink

• Black Berry, IPhone, Smart Phone Support

• Data Backup, Disaster recovery

• Contingency Planning

• Technical Specifications Development

• Team Leadership

PROFESSIONAL EXPERIENCE

First American, Murray UT 11/2009 - Present

Windows System Administrator: Responsible for responding to users' IT-related requests or assistance or questions as submitted by: the Web-based help desk system, telephone calls, and walk-ins. Responsible for the following, but not limited to:

• Install, configure, and troubleshoot Windows XP Professional workstations / laptops

• Procure, image, and set-up new hire machines

• Create, delete, and modify users and email accounts in Windows Active Directory

• Provide light troubleshooting of connectivity issues between local and remote offices

• Act as a back-up to the System Administration and other staff in the IT Department by performing light network duties such as installing and moving network cables between switches, patch panels, servers, and other network devices; and executing and verifying of network back-up jobs as well as the changing of tapes

Specific Functions:

• Manage back-ups (Symantec back-up exec)

• Server administration, DHCP, and DNS

• Active Directory administration

• Exchange Server support (Exchange 2003, OWA, and SMTP)

• Mailbox creation and management

• Anti-virus management (Symantec Endpoint Protection)

• Patching servers

• Managing printers, Zebra Bar Code Printer, Troy Security MIRC Printers

• Troubleshooting VPN connectivity

• Troubleshooting wireless

• Avaya telephone and Voice Mail configuration

• Documentation of operational procedures

• Mobile telephone support (Blackberry, iPhone, and EAS telephones)

Creative Systems, Provo, UT 04/2009 - 11/2009

Owner: Provide remote and on-site computer support for small businesses and residential users including but not limiting to establishing Network communications creating wireless network, computer and server repair. Provide Installation of video surveillance and alarm systems. Technical support via remote connections

Accessdata, Lindon, UT 09/2008 - 04/2009

System Administrator: Provided system and network technical support for all employees. Responsible for maintaining and supporting of Windows 2003 server and Active Directory servers for companywide locations. Manage and configure all Blackberry and Smartphone devices to sync with Mail Server for mail and calendar events. Maintain current network and servers related to all corporate infrastructures; manage access to FTP and VPN servers. Manage corporate mail server for 198 users and over 80 email groups. Responsible for the ordering of the company laptops, desktop, printers, switches, routers and servers, working with several vendors and reps to continue and establish the best cost effective relationship for the company. As system administrator I was also responsible for Supervise daily activities of team members and active issues.

• Responsible for manage support and maintaining of McAfee EPO Orchestrator 4.0

• Responsible for managing and supporting Cisco ASA Firewall

• Manage ISCSI and SAN VLAN for training center.

• Responsible for configuring and managing VPN Servers.

• Support multiple FTP server configured for IIS along with remote support of collocated ftp servers.

• Responsible for all software and MSDN license purchasing.

• Configure Dell Power Edge and Hp Proliont servers for software testing of company software to ship to potential clients.

• Supervise daily activities of team members and active issues.

Symantec, formally Altiris Lindon, Utah 08/2005-08/2007 and 02/2008-09/2008

Technical Support Engineer: Responsible for various technical support functions, including troubleshooting and support for Altiris Notification Server 6.0,, Carbon Copy, Application Metering, Asset Management, Patch Management, Dell Patch Management, IIS 5.0 and IIS 6.0 ASP.NET 1.1 and ASP.NET 2.0, Sql 2000 and Sql 2005, Sql query, Windows 2008 Server, Windows 2003 Server, Windows 2000 Server, Windows XP, TCP/IP, Active Directory. Duties included supporting customers with configuration, implantation and installation issues. Primary responsibilities were to recreate all Notification server incidents using VMware ESX virtualization. All issues were recreated using Dell Power Edge Severs, simulating with in various Operating Systems such as Windows Server 2003, Windows XP, and Windows 98.

Provide timely resolution for technical support issues via telephone, e-mail, and support forum

postings, and web case submissions. Enthusiastically and effectively assisting customer with their

support needs.

• Support customers with configuration, implantation and installation issues.

• Log all activity details into the case management system, and keep all cases up-to-date by

logging actions taken, emails, contacts, and other pertinent information

• Consistently share problem/causes/resolution information, troubleshooting tips, white papers, Best practices, case studies, training information, etc., for the issues that were resolved or known issues learned while working with customers by creating knowledge base articles. Help to keep the knowledge base up to date by updating and modifying information as needed Provide technical information and diagnostic assistance that will reduce the overall time to

resolution of customer issues

Trivani International, Springville, Utah 10/2007-2/2008

Information Technology Specialist Manager: Established wired and wireless network starting with Domain controller using HP ProLiant Servers as the host. Installing windows 2003 server 64bit installed and configured Microsoft Exchange Server 2007. Manage Active Directory and DNS server for the corporate network Japan and Springville Ut, migrate all workgroup users to newly created Domain. Configure and deploy 10 seat call center with computer, telephone and internet access. Primary responsibilities were, research and deployment of desktop, laptop, server, router and switches. Responsible for researching SAN vs. NAS, on how these technologies would best fit Trivani's mass storage needs. Other responsibilities were to manage Cisco Unity, Cisco Call Manager, and Cisco Presence users and accounts.

• Responsible for migrating current users from workgroup to new Domain Controller.

• Remotely support the Japan Location using remote desktop and Citrix Go-To Assist.

• Implement and Manage Outlook Web Access.

• Keep computers and servers patched and updated.

• Responsible for backing up of all servers using Symantec Backup software, Manage backup server.

• Deploy and manage (BES)Blackberry Enterprise Server. Configure Blackberry to sync with Exchange server.

• Responsible for working with vendors for ordering of new computer equipment.

• Responsible for deploying and configuration of computers along with supporting,

computer maintenance and troubleshooting of any issues that may arise,

• Supervise daily activities of team members and active issues.

Myfamilyinc.com, Provo, Utah 2001-2005

Helpdesk Specialist: Responsible for imaging computers with operating systems along with set up and configuration for new hires. Setup user account e-mail accounts for new employees using Microsoft Active Directory. Work with Dell, Macintosh, IBM computers and laptops. Support remote users

connection issues using Cisco VPN Software. Primary responsibilities were, deploying and configuration of computers along with supporting, computer maintenance and troubleshooting of any issues that arise. Responsible for supporting nine hundred plus users located around multiple locations. Support internet and network connectivity issues. Take incoming help requests from employees via work orders program called Track It, telephone calls, and or e-mail. Configure, test, update and troubleshoot end users workstation's software, hardware and peripherals. Responsible for 600 seats call center, support thin client users using Kona.

Exite@Home, Provo, Utah 1999-2001

Helpdesk Specialist: Primary responsibilities were deploying and configuration of computers along with supporting, computer maintenance and troubleshooting of end user computer, printer, and network connectivity or application issues. Image and deploy desktops using Symantec Ghost Imaging software, create user account using Active Directory. Respond to incoming calls for help requests from employees via e-mail, telephone, and walk- ups. Support over 500 Employees Company wide. Responsible for building computer, servers and server rack. Computers used for Symantec Anti- Virus, Microsoft Exchange Server, Blackberry Server.

EDUCATION

Utah Valley State College, Orem, Utah 1997-1999

Major: Computer Science Courses included Operating Systems Theory, TCP/IP, and human relations.

REFERENCES

Jason Smallcanyon: 801-***-****

Shaman Morris: 210-***-****

Jermaine Costa: 801-***-****

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