Customer Service Manager

[773-***-**** ]

**** * *******, *******, ******** 60646 *********@*******.***

Professional Profile

Pharmacist-in-charge of Pal Pharmacy.

* Pharmacist-in-charge of Lincoln Park Pharmacy.

* Pharmacist-in-charge of Rush Anchor Pharmacy.

Member of Pharmacy formulary committee at Rush-Anchor HMO.

Pharmaceutical contract negotiator at Pal Pharmacy.

Pharmacy personnel manager

at Pal Pharmacy ( including hiring

and evaluations )

Professional Experience

Union Health Service, Chicago, Illinois

2009-present

North Suburban Pharmacy, Skokie, Illinois

2009-2011

Pharmacist, part-time at both of the above

Target Pharmacy Villa Park, Illinois

1999-2009

Pharmacist

Achievements:

Set various policies with the company through insightful problem solving

Trained and hired technicians

Responsibilities:

Filling prescriptions

placing orders

C-2 inventory

Promoting store policies such as auto-refills and store credit.

“Pharmacists Co-op “ temp service, Chicagoland area.

1998-2000

Co-owner and manager

Achievements:

Acquired approximately 30 steady accounts.

Provided reliable service.

Learned dozens of computer systems.

Responsibilities:

Sending pharmacists or going myself to pharmacies in need of a relief pharmacist.

Create mailers and business cards and a pharmacy data base.

Payment collection for services rendered.

Rush-Anchor HMO, Oakbrook, Illinois

1994-1998

Pharmacist in charge

Achievements:

Worked on pharmacy formulary committee.

Learned and improved system for overriding claims needing prior approval.

Very involved with doctor and nursing staff at clinic

Responsibilities:

Filling prescriptions.

Managing pharmacy.

Quarterly reviews of pharmacy staff.

* In charge of nurses call ins of new rx’s and refills to pharmacies.

* Drug product selection review.

* Approving or denying prior authorization requests.

* Researching clinical drug data .

* Physician education ( formulary issues, dosing schedules ).

Phar-mor pharmacy, Chicago, Illinois

1993-1994

Pharmacist

Achievements:

High volume store, learned to work in

tandem with other pharmacists.

Maximized customer service.

Responsibilities:

Filling prescriptions.

Tech scheduling.

Lincoln Park Pharmacy, Chicago, Illinois

Pal Pharmacy, Chicago Illinois

1981-1992

Co-owner and pharmacist-in-charge

Achievements:

Learned all aspects of running a business.

Responsibilities:

Hiring technicians and pharmacists.

Manufacturer purchasing contract negotiations.

Financial responsibilities.

Adherence to pharmacy laws and standards.

Education

University of Illinois, Chicago, Illinois

Bachelor of science in pharmacy

Class of 1980

References are available upon request

Contact this candidate