Proficiency in MS Office, Customer Service, Sales Administration

Tracy Young

**** ****** ***** , *****, ********** 91710

Cell: 909 - 438-8991 : **********@*****.***

Career Overview

Seeking a long term administrative position where I can apply my experience and contribute to an active business environment. I have over 20 years of experience in Customer Service, Inside/outside Sales and have very strong administrative skills. I consider myself a top achiever, highly motivated and detail minded person.

Skill Highlights

● Broad-ranging industry experience includes: engineering, manufacturing, software, retail environments

● Energetic and organized

● Self-starter with professional manner

● Highly organized with superior attention to detail

● Microsoft Office, Excel, PowerPoint

● Spreadsheet creation, entry and formulation

Core Accomplishments

Process and Policy Improvement

● Core member of the implementation of AS400 system which resulted in more cost-effective procurement, manufacturing, business processes

● Developed and implemented sales department manual outlining all proper sales procedures and policies.

● Investigated and analyzed client complaints to identify and resolve issues.

Data Organization

● Improved office organization by compiling quarterly budget/forecasting reports, organizational charts and company data reports using advanced Microsoft Excel functions.

Event Planning

● Successfully planned and executed customer meetings, lunches and international visits. Organized and Planned company parties for 150+ employees

Professional Experience

Sales Associate/Cashier

September 2010 to June 2011

Sam's Club– Chino, CA

● Increased customer loyalty through by providing quality customer service.

Account Manager

September 2002 to September 2010

Sales Producers Inc – Los Angeles, California

● Maintain, service and sell approximately twenty giftware lines to a large variety of retail stores and businesses in the Inland Empire.

● Develop successful relationships and consistent growth with existing and new customers.

● Consistently exceeds 25% new account growth monthly

Account Manager

October 1993 to August 2002

Structural Composites Industries – Pomona, CA

● Key contact responsible for maintaining and growing the relationship with Honda International for the Alternative Fuel Program. Liaison between Sales and Engineer/Manufacturing of the development of Natural Gas Composite Cylinders for Honda. Responsible for international visits, meetings, correspondence and proposals.

● Key contact for the SCBA (Self Contained Breathing Apparatus) Market representing approximately 5 million in annual sales. Responsibilities included correspondence, new product proposals and monthly forecasting.

● Core Member of the Implementation Team for the AS400 System at SCI

Reproduction Operator - Administrative Secretary

04/80 to 10/1993

Hughes Aircraft Company – Fullerton, California

Education

Santa Ana College June 1982

Santa Ana, CA

Business Administration Studies

Fullerton College December 1987

Fullerton, CA

Business Administrative Studies

Keywords

Computer Proficiency, MS Word, MS Excel, MS PowerPoint, Email, AS400, Creative Problem Solving, Customer Service, Documentation, Multi-Task Management, Presentations

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