Bianca Hernandez
**** ********* * houston, texas 77023 * 713-***-**** * *****************@*****.***
objective
I am currently seeking a position where I can develop a stronger foundation in communication, professionalism, and interpersonal skills.
Work Experience
(2011-2012) Office Assistant/ Secretary, Marque Learning Center, Texas
Ø Filed all documents
Ø Revised and edited workbooks
Ø Organized offices
Ø Create documents through word and excel for school use
Ø Took phone calls to handle any questions or issues
(2008-2011) Supervisor/ Banquet Coordinator/ Office Assistant, Pappas Seafood House, Houston, Texas
Ø Supervised front of house
Ø Ensured that all customers were satisfied
Ø Resolved any customer/ employee issues
Ø Maintain a clean environment for guests
Ø Made sure all guests were acknowledged with a friendly attitude and smile.
Ø Hold accountability to the staff and follow up with them
Ø Answer phone calls to book banquets or reservations
Ø Ensuring guests were served in a timely manner
Ø Did daily checkouts with head server and bartender which involved counting money to be turned in at the end of the shift
Ø Establish first and great lasting impressions with guests
Education
Ø Lamar High School: 2008 High School Diploma
Skills and Associations
Ø Leadership
Ø Time Management
Ø Proficient in Microsoft Word/ Computer-literate
Ø Adequate math skills
Ø Flexible team player
Ø Able to work in fast environment
Ø Great interpersonal skills
Ø Trustworthy and committed to quality and success