Receptionist/Administrative Assistant

Elizabeth Kula Resume

Phone: 717-***-****

Email: ********@*****.***

Recent Experience

Receptionist February 2012 to June 2012

ARM Group, Hershey, Pennsylvania

First point of contact for visitors, phone calls, and general information emails from website

Draft and process all purchase orders to external clients, ensuring organized communication and procedural

integrity between all parties involved

Maintain several databases including truck mileage, employee training, and contact information

Process and audit invoices, including all BBL Fleet receipts

Keep inventory of branch’s supplies; reorder as necessary

Guest Relations Agent May 2011 to February 2012

The Hotel Hershey, Hershey, Pennsylvania

Coordinated directly with Guest Relations Manager to ensure loyalty guests are satisfied from pre-arrival until

departure

Managed guest requests and amenities for special occasion visits (e.g. anniversaries, VIP guests)

Contacted loyalty and VIP guests prior to and during their stay to confirm trip details and desires

Utilized multiple software programs and databases for optimum efficiency and organization

Front Desk Associate June 2010 to May 2011 (Promotion)

The Hotel Hershey, Hershey, Pennsylvania

Performed guest registrations and attended to customer service issues/complaints with high level of

professionalism congruent with standard of four-Star/four-Diamond historic resort

Front Desk Associate September 2009 to June 2010

Springhill Suites by Marriott, Harrisburg, Pennsylvania

Carried out guest check-in’s and booked reservations, while being sole point-of-contact for guest issues

Learned software system at an accelerated rate; was asked by managers to train other employees

Education

Messiah College and Harrisburg Area Community College August 2006 to June 2009

Pursuing degree in Marketing and Photography, on hiatus due to scheduling constraints of full time employment

Harrisburg Christian School High School Diploma, 2006

Awarded High Honors for GPA of 3.9; National Honor Society membership

Technical skills

Software knowledge: Microsoft Office Suite, Outlook, Lotus Notes, ResortSuite, Marriott Fosse, Guestware, Concierge Assistant, Adobe, Microsoft Windows and Macintosh systems.

90 WPM typing speed with 95% accuracy

References

Ryan Payne Guest Relations Mgr. & Mgr. on Duty for the Hotel Hershey 717-***-****

Cyndi Lou Foster Director of Sales, Springhill Suites by Marriott 717-***-****

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