Customer Service Advisor
Resume:
King Man Yuen
South Boston, MA 02127
********@*****.***
SUMMARY:
* ***** ********* ********** ** customer service.
* ***** ******* **** **** service advisor and some basic of auto tuning.
SKILLS:
Auto-tuning and Modification
Windows 98, 2000, XP, Microsoft Word, Excel, PowerPoint, Access, Mac OS
Bilingual in English and Chinese (Mandarin and Cantonese)
EDUCATION:
John D. O'Bryant Mathematics & Sciences High School Class of ‘97
Diploma in Interior Design (2 years program), Mount Ida College, Newton, MA 1997-1999
AMR Emergency Medical Service, MA 2000
CPR/AED
RELATED EXPERIENCE:
Precision Auto Service, Newtown, MA 2007-2012
Manager
Estimates service need & damages
Scheduling appointments
Order parts for stock up inventory
Manage pay roll and work hours for employees
Kowloon Restaurant, Saugus, MA 2004 – 2006
Food Assistant (Catering and Event Planning)
Operate successful catering business for groups of 100+ people.
Create custom-designed menus for all clients
Arrange dinners, luncheons, and receptions at public relation firms.
C&J Auto Repair, Quincy, MA 2003-2004
Auto Tuner
Auto modification & tuning, basic mechanic services
Provide customer service, generating estimates, scheduling for appointment, & parts ordering
Honda Car of Boston, Everett, MA 2002-2003
Sales Representative
Sales and Promotion
Help prepare promotional materials for clients of public relationship
Conceive and implement promotional campaign for externship program with culinary magazines and journals
"Pitched" warranty packages for auto dealership.
K&L Performance, Quincy, MA 2000-2002
Auto Technician
Produce an average 60 flat rate hours weekly performing GM diagnostic analysis,
Repair and maintenance: work as drivability, automatic transmission/transaxle, and diesel
Assist service manager and writers by locating required bulletins and warranty information
Respond to customer’ telephone and payment inquiries on technical problems
Frequently recognized for excellent organizational and problem-solving skills
Record new applications and communicate with customers, maintain and update customer files.
REFERENCES:
Available upon request
Contact this candidate