Sales Technical Writer

DOCUMENTATION TECHNOLOGY PROFESSIONAL

Documentation Project Management . Technical Writing . Technical Illustration . Marketing Copy

PROFILE

Versatile, resourceful, results-motivated individual with over ten years of experience in writing, and illustration development. Targeted writing environments include IT, telecommunications, electronics, medical device, human resources, marketing and training. Proactively seeks to identify and resolve inefficient documentation operational processes. Forward-thinking team member or leader with an engaging personality, skilled in building and fostering productive business relationships. Excels in fast-paced, unpredictable environments that encourage learning, positive thinking, integrity, and respect for others. Strives to use company directives, with considerations concerning the strategies of the competition, and the big picture in order to align the purpose and intent of documentation projects, and create best-in-class results.

Software Tools:

• Microsoft Office

• Interleaf

• IBM Workbench, DITA

• Photoshop, Illustrator, Acrobat

• Broadvision Quicksilver

• Lotus Notes

• Familiar with CS5

• Visio

• Sharepoint

• Framemaker

• Intermediate HTML

• Outlook

CORE COMPETENCIES

• Clear, effective, diplomatic communicator both verbally and in writing for intended audiences with strong experience documenting complex technical products, using well-developed organizational skills

• Analytical and creative with a natural ability to visualize and generate simple to complex technical diagrams and illustrations

• Extensive collaborative experience with SMEs on all levels in an organization, and with customers to develop documentation for print and web by following best practices, styles and standards

• Comfortable recommending improvements to scopes, formats and content for print and web

• Extensive project management experience establishing and maintaining performance against cost and schedule milestones

PROFESSIONAL HISTORY

Contract Quality Technician 3-2011 to 5-2011

Greene Resources, Inc. • Raleigh, NC

Successfully completed a contract at Global Knowledge, Divison of Learning Solutions, Cary, NC. Collaborated with Instructional Designers by preparing instructional materials to be published for clients such as Microsoft, Cisco, R.I.M., and Red Hat as part of a large, time-sensitive directive to improve the quality, content, and effectiveness of student materials. Completed projects on-time, with minimal direction, and accuracy that resulted in 80-100% customer satisfaction improvements after surveys.

Contract Technical Writer 2-2011 to 3-2011

Frankel Staffing Partners, Inc. • Raleigh, NC

Interviewed key individuals at Bob Barker Company, Inc., Fuquay, NC in the IT, Marketing, Purchasing, Accounting and Sales departments to author internal business processes for a new, in-house web application. The application was designed for purchasing facility-approved video games by the families of correctional facility inmates. Authored internal procedures that would be re-purposed for user guides and employee training materials, enabling growth of company revenues and making products easily available for the rehabilitation and training of inmates.

Contract Technical Writer 6-2010 to 12-2010

TPS, Inc. • Raleigh, NC

First Position: Teamed closely with a writing organization at Eaton Corporation, Inc. in Raleigh, NC from

6-2010 to 8-2010 to produce illustrations from engineering diagrams and photographs. Analyzed documentation to replace words with illustrations for rebranded product manuals that were translated into seven different languages for international audiences. Completed large documentation projects 100% on-time with complete success. Second position: From 9-2010 to 12-2010 interviewed Human Resource Organization (HRO) employees at Ceridian, Inc. in Morrisville, NC. Teamed with Business Analysts, Software Engineers, System Administrators, and Project Managers to document unique human resource employee job roles and tasks. Generated user manuals and administration guides used for hiring and training purposes. Completed all projects under strict deadlines and challenging conditions with accuracy and on schedule.

MarCom Specialist 12-2009 to 5-2010

Vishay Precision Group, Inc. • Wendell, NC

Worked with customer information that encompassed the company's entire technology. Completed with speed and accuracy, requests from Product Marketing for print and display on the company web site. Provided service to Product Marketing, and Engineering world-wide by editing, rebranding, reformatting, and organizing hundreds of datasheets and other documents. Transferred information by downloading all legacy documentation from a company sister organization with 100% success. Improved the quality and organization of data and graphical information under extremely short deadlines during a company spin-off.

Seeking employment after a company lay-off from Telerent, TeleHealth Services, Inc. 1-2009 to 12-2009

Technical Writer

Telerent, TeleHealth Services, Inc. • Raleigh, NC 6-2008 to 1-2009

Developed documentation related to building, maintaining, updating, and selling healthcare television entertainment, and hospital patient and staff interactive educational systems. Revised the existing documentation repository to be more accessible and usable by 100%. Maintained documentation to be in 100% compliance to regulatory standards and guidelines represented by the Joint Commission and Centers for Disease Control. Developed multiple requests for proposals for the sales department, locally and nationally for large multi-million dollar contracts for large healthcare organizations that resulted in winning contracts and increasing company revenues. Won many positive accolades from the National Senior V.P. of Sales and other management. Wrote marketing copy for press releases, published on the Internet and Intranet that promoted the benefits of company products, and garnered national attention from large medical communities and health care organizations.

Contract Technical Writer 4-2008 to 5-2008

Synergy Resource Resolutions, Inc. • Raleigh, NC

Wrote and updated report specifications for SQL developers to enable the replacement of the legacy NC health information reporting system with a new database for the NC Division of Public Health, Department of Health and Human Services, Division of Information Resource Management. Completed 10-15 extensive reports per day by extracting information from Crystal Reports used by database developers, MDs, researchers, and other healthcare providers state-wide from a database that was the corner-stone leading example for other systems yet to be developed, or currently being developed within the entire United States.

Technical Writer 3-2006 to 3-2008

Systems Documentation, Inc. (SDI) • Durham, NC

Collaborated virtually with IBM Product Managers and hardware and software Engineers to author, illustrate, rebrand, and edit world-class IBM hardware and software technical user manuals. Created new on-line customer documentation for user interface products. Developed "click-on" help documentation as the code was being developed simultaneously by engineers. Used IBM corporate style and standards under strict deadlines with high-performance quality expectations. Developed and edited rebranded documentation using HTML. Worked with internal IBM remote writing personnel using specialized internally developed applications for storage, messaging and reviewing processes. Won many accolades from SDI management as being one of the most pleasant and diplomatic writers to work with in the entire organization.

Counter Sales Manager 6-2004 to 11-2005

Hudson Belk, Inc. • Durham, NC

Managed daily operations of counter and supervised staff.

Communications Assistant 5-2003 to 11-2004

The North Carolina Biotechnology Center • Durham, NC

Wrote correspondence to answer inquiries and requests concerning sensitive and confidential matters, and edited the Center's Internet and Intranet pages. Provided administrative support as needed for the entire Center.

Seeking employment after a reduction in workforce at ADC Telecommunications 5-2002 to 5-2003

Senior Technical Writer 1-2001 to 5-2002

ADC Telecommunications, Inc. • Raleigh, NC

Rapidly updated, authored, and illustrated up to 20 hardware and software manuals each month. Created new templates or repaired existing templates. Invented a consistent look and feel for the department’s documentation. Improved the usability and accessibility of documentation by creating a system of organization, a document numbering system, and created a hard-copy library for the sales team.

EDUCATION

Duke University Continuing Education • Durham, NC 2000

Scientific Editing

Durham Technical College • Durham, NC 1983

Diploma, Architectural Drafting and Technical Illustration

University of North Carolina • Greensboro, NC 1978

BA Art, Minor Psychology

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