Customer Service Human Resources
Resume:
Terri Borrego-Lopez
Pueblo, CO 81005
*************@*****.***
Skills Profile • Well-rounded background in human resources, training, employee benefits, and payroll.
• Payroll processing to include increases and decreases of pay and payouts.
• Skilled in developing department policies and procedures for processing payrolls.
• Experienced in writing and delivering presentations for HR functions.
• Excellent communication skills, verbal and written.
• Computer savvy with experience in multiple systems and programs.
• Excellent customer service skills.
• Spreadsheet development utilizing Excel and Access.
• Scheduling and appointment setting for Human Resources staff.
• Diverse background in a variety of occupations making room for adaptability.
• Typing at 55 words per minute.
Work History
Administrative Assistant II, Colorado State University-Pueblo, Pueblo, CO
July 2010-
present
• Front desk receptionist, meeting and greeting customers.
• Supervise two work-study students, delegating duties/ projects.
• Electronic file personnel documents in document imaging.
• Data enter employee leave slips, run monthly calendar reports.
• Assist new-hires with employee packets, I-9, retirement, w-4, 8233.
• Work daily with NEOGOV website for applicant information w/CSU.
• Notarize documents for students, employees, and public.
• Assist payroll with entering new-hire contracts into AIS system.
• Track and order office supplies as needed.
Administrative Support Assistant III, Denver Mayor’s Office, Denver, CO May 2002-
August 2002
• Assisted clients looking for work through state database systems.
• Assisted with youth opportunity programs which included summer employment and educational goals.
• Record-keeping and updating of client files.
• Set appointments and operated the main phone switchboard.
Payroll Technician, Denver Human Services., Denver, CO December 1996-May 2002
• Processed payroll for three human services departments.
• Served on team that created short- and long-term payroll objectives in accordance with company goals.
• Assisted HR in conducting open enrollment meetings for employees.
• Updated and implemented employee benefits at time of hire and annually following open enrollment.
• Processed separation pay, disability pay, merit increases and reallocations for employees.
• Conducted annual internal audits on payroll processes including tracking employee leave of absences.
• Processed disability pay while tracking leave of absence through timesheets and communication with supervisors.
Typist II, Denver Human Services, Denver, CO September 1995- December 1995
• Assisted staff members with clerical duties which included light typing, filing employee paperwork, answering multiple phone lines, and setting appointments.
• Handled and distributed inter-departmental mail to HR recipients.
• Assisted clerical staff with creating new-hire employee files; adding documents to current files; archiving files of past employees.
Clerical Assistant, Community College of Denver, Denver, CO January 1994-
May 1994
• Assisted staff with scheduling and setting up conferences for guest speakers.
• Created and posted invitation fliers and posters around campus.
• Assisted students with available resources needed for college experience, including networking.
• Assisted young women with locating child care resources, aid to needy families (TANF and food stamps), and family planning resources.
Education AGS degree in Criminal Justice, Certified Nursing Assistant Training
Pueblo Community College, Pueblo, CO 2005-2008
2 years of Accounting courses
Community College of Denver, Denver, CO
(degree not received) 1994-1996
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