Customer Service Manager
Resume:
CHONDA T. MAYES-HARRIS, BSBA
*** ********* ***** • Simpsonville, SC 29681
(Home) 864-***-**** • (Cell) 864-***-**** • (Email) g2u9i8@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Dedicated and experienced Supervisor/Manager with versatile skills providing supervision to a variety of departments requiring all levels of leadership. Worked cooperatively in a diverse work environment. Exceptional written and verbal communications skills with the ability to influence customers. Experienced office manager and expertise providing quality customer service. Ability to work under minimal supervision, extremely self motivated.
SKILLS SYNOPSIS
Dedicated and focused professional; committed to completing task, providing individualized customer service and maintaining a positive professional relationship
Motivated team player with the tendency to maintain positive communication with co-workers, supervisors, and employees.
Excellent organizational, problem solving, and time management skills with ability to easily adapt to change and excel in duties requiring multi-tasking and strong attention to detail.
Strong work ethic and self-motivated drive with the eagerness to learn new tasks to support the team in delivering the highest quality customer support.
PROFESSIONAL CAREER OVERVIEW
PART TIME LOAD SUPERVISOR (05/2010 to o4/2011)
United Parcel Service – Greenville, SC
Supervised daily activities of package handlers to ensure all assigned duties were accomplished safely and timely: prepared car line up, performed routine audits of each load to ensure packages were loaded on the correct car and in the correct location. Maintained records and reports, conducted safe work methods audit on employees in compliance with OSHA regulations, Maintained employee records documenting attendance and behavioral issues, Verified and submitted time cards. Organized daily work assignments and performed employee yearly certifications.
Selected to serve as time card specialist: making corrections and completing work area time study worksheets daily. Supervised A.M operations address clerks.
OPERATIONS MANAGEMENT SPECIALIST (06/2005 to 05/2010)
United Parcel Service – Greenville, SC
Provide excellent customer service to uncover expedited mail needs using key decision making to develop solutions and client specific request. Responsible for answering customer’s request for alternate delivery options of parcel. Managed communication between drivers and their supervisors using electronic communication devises. Utilized personal judgment to dispatch delivery and pickup information to drivers and handle package claims. Resolved complex international shipment discrepancies, Controlled and organized office and operational supplies using I-Procurement electronic ordering system.
Selected to serve as Data Operational Management Specialist: monitored Greenville-Donaldson Pass system, validated address information to maintain the consignee address data base. Provided daily reports for center managers and driver supervisors.
OPERATIONS EMPLOYEES (06/1996 to 03/2001)
United Parcel Service – Greenville, SC
Completed address corrections, maintained records of packages with address discrepancies held in the UPS facility. Stopped progression of packages to be held within the UPS facility at the customer’s request. Cleared work areas of foreign objects and fallen packages to provide a safe work environment
Flexible team player who easily adapts working within various environments.
Cosmetologist (2/2007 to current)
Colours of Distinction Hair Salon- Mauldin, SC
Provide quality service to the general public using exceptional customer service skills. Provide clients with product information to insure products are used safely. Weekly book keeping and inventory.
Select to continue education in the beauty industry beyond the state required hours.
Salon Owner (4/2002 t0 6/2005)
Studio 613 Hair Salon – Mauldin, SC
Provide a clean work environment for stylist (Booth Renters). Operate under the compliance of state regulations. Weekly book keeping and inventory. Sustained and worked closely to business plan. Marketed to a perspective market segment.
TELE-COUNSELOR (5/1995 to 1/2000)
Greenville Technical College – Greenville, SC
Provide quality information to prospective students using a student information data base. Advised students of the admissions process and gave direction to the appropriate departments. Assisted in the organization and performance of student recruiting events. Informed students of their account status.
Entered data including student inquiries and application into the Admissions Information System. Provided assistance to the Admissions Officers and Admissions Secretary as required, greet visitors and prospective students.
EDUCATIONAL BACKGROUND
BACHELORS OF SCIENCE IN BUSINESS ADMINISTRATION
Southern Wesleyan University, Central, SC (Graduated 2011)
LICENSED COSMETOLOGIST
Alpha Beauty School, Greenville, SC (Graduated 1998)
HIGH SCHOOL DIPLOMA
Carolina Academy, Greenville, SC (Graduated 1992)
CHONDA T. MAYES-HARRIS, BSBA.
117 Strasburg Dive • Simpsonville, SC 29681
(Cell) 864-***-**** • (Home) 864-***-**** (Email) g2u9i8@r.postjobfree.com
REFERENCES
TAMMY SIMS, HR SAFETY
United Parcel Service
Greenville, S.C. 29607
JESSIE SCHWIERS, MANGER
United Parcel Service
Greenville, S.C. 29607
JOHN MOZIE, MANAGER
United Parcel Service
Columbia, S.C. 297172
KENDRA MORMAN, TERRITORY MANAGER
PERSONAL REFERENCE
Michelin North America
Atlanta, GA
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