Customer Service High School

Kimberly Henderson

**** ******* **** ** *****: 770-***-****

Lithonia, GA 30038 Cell: 678-***-****

***.***********@*****.***

Executive Summary

Experienced supervisor professional with strong leadership and relationship-building skills.

Core Qualifications

• Staff training/development • Team Player

• Employee scheduling • Customer Relations

• Consistently meet goals • Fast Learner

• Policy/program development • Staffing

• PC Competent • Workflow Planning

• Performance Evaluations • Quality Management

• ROI medical records

Professional Experience

HealthPort April 2000 to June 2012

Supervisor

Alpharetta, GA

Managed team of 15 professionals. Reduced and controlled expenses by avoiding processing discrepancies. Partnered successfully with 1st and 2nd shift indexers, Customer Service, Field Operators, Supervisors, and VPs to produce support and feedback to avoid processing discrepancies. Trained, coached and mentored staff to ensure smooth adoption of new program. Developed and rolled out new policies. Hired and trained 15-20 staff. Ensure medical records were released to the appropriate person.

Education

Anthem College 2013

Health Information Management

Associate of Science

Phoenix, AZ

Redan High School 1993

High School Diploma

Stone Mountain, GA, DeKalb

High school diploma

References

Available upon request

Skills

• Strong customer service orientation

• Professional and friendly

• Problem solver

• Careful and active listener

• Written and verbal communication skills

• Multi-tasking

• Data Entry

• Microsoft Word, Excel, Outlook

Contact this candidate