TASHI PALDEN, MBA

** ******* ****** | Malden, MA 02148

617-***-**** | g2n7dm@r.postjobfree.com

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Business Management | Sales and Marketing | Strategic Planning | Guest Relations | Customer Service

Complaint Resolution | Operational Management | Quality Assurance | Project Management | Public Relations

- QUALIFICATIONS SUMMARY -

Multi-lingual (fluent in Chinese and Tibetan) and hard-working hospitality professional with over 12 years of experience and an exceptionally strong track record of success directing daily business and hospitality operations and providing guests with the highest level of service and support. Honest, dependable, and dedicated self-starter adept at assessing guest needs and going above and beyond to meet those needs. Analytical thinker who excels at analyzing situations and implementing creative solutions to resolve even the most complex problems. Trustworthy consummate professional who always maintains the greatest personal integrity and guest confidentiality.

- CORE COMPETENCIES -

 Friendly and caring team player who enjoys working in a collaborative, team-oriented environment

 Excellent communication and interpersonal skills to easily establish trusting rapport with others

 Computer savvy; adept at Internet research and navigation; proficient in Microsoft Word, Excel, & PowerPoint

 Results-oriented with outstanding administrative, organizational, and time-management abilities

- PROFESSIONAL EXPERIENCE -

House Person, Nine Zero Hotel, Boston, MA 2004 – present

Honored with the “Employee of the Month” award (1/07). Collaborate with other members of the guest-oriented housekeeping team to ensure all guest rooms are properly cleaned and maintained. Quickly field and address/resolve all guest issues and make sure all special housekeeping needs and special requests are honored.

Room Service Server, Intercontinental Hotel, Boston, MA 2006 – 2008

Honored with the “Employee of the Month” award (12/06). Greeted guests in a friendly and courteous manner and explained specials and restaurant promotions. Handled guest orders and delivered and served food and/or beverage items in a friendly, courteous, and timely manner resulting in the highest level of guest satisfaction.

Sales Manager, The National Hotel, Cheng Du, China 1999 – 2003

Directed the hotel’s daily sales operations and serviced several VIP accounts for this 4-star hotel with more than 300 employees. Spearheaded innovative marketing and promotional campaigns to increase hotel visibility and hotel market share. Developed and administered the hotel’s sales budget. Increased hotel revenues by negotiating and securing several big contracts with the Chinese government to utilize the hotel for meetings and events.

Front Desk Agent, The National Hotel, Cheng Du, China 1997 – 1999

Twice received the prestigious “Employee of the Year” award (1998 & 1999). Took guest reservations and directed and oversaw guest check-in and check-out procedures. Developed strong professional relationships with guests to generate repeat and referral business. Worked in partnership with the bell staff, concierge, and valet departments.

- EDUCATION -

Master of Business Administration – Johnson & Wales University, Providence, Rhode Island

Global Business Leadership with a Concentration in Marketing

Bachelor of Science – Southwest University of Nationalities, Cheng Du, China

Business Administration and Marketing

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