Van Wilde Resume

VAN N. WILDE

**** **** ***** *****

Tulsa, OK ***37

Cell: 918-***-**** *****@***.***

Work: 918-***-****

EXECUTIVE PROFILE

Experienced strategic and operational leader and consultant with Fortune 500 clients and corporations. Effective in defining and aligning service delivery models – Payroll, Human Resources (HR), Contact Centers, Financial and Accounting, and other administrative services through the utilization of business plans, project management, Service Level Agreements, issue resolution tracking, governance and technology. Significant experience leading shared service groups in business process delivery, project management, change management, process re-engineering, organization redesign, training delivery, customer service, and culture adaptation/shaping.

PROFESSIONAL EXPERIENCE

Payroll and HR Service Delivery Leader 2006 - 2008

IBM -- HR Business Transformation Outsourcing

• Provided service delivery leadership for major client account HR services including Payroll, Benefits, Contact

Center, Employee Data Management, Recruiting, Relocation, Ex Patriate, e-HR and other HR services.

• Transitioned HR services from client decentralized environment to centralized service provider model.

• Coordinated significant process improvements, establishment of metrics, issue resolution, support of client

initiatives and increased customer service with client off-shore employee service center.

• Established organizational alignment between service provider and client creating improved client relationship

through improved governance and change management for service provider relationship.

• Executed HR service delivery consistently within Service Level Agreement requirements.

• Managed significant cost model financial management with focus on driving service efficiencies and service

alignment in lower cost locations.

VP Payroll & Employee Records and

Human Resource Service Center Strategic Business Unit Director 2005 - 2006

ACS (Affiliated Computer Services), Dallas, TX

• Executed service delivery of strategic business unit serving 40,000+ domestic client population generating a high

level of client satisfaction consistent with statement of work and service level agreement.

• Conducted in-depth payroll business case assessment focused on improved processes and technology and

commenced transformation of a new payroll service delivery model.

• Implemented projects for client pay card program and paperless payroll initiatives enhancing service delivery.

• Transitioned Payroll Call Center into enterprise offshore model HR Call Center with implementation

of call tracking and case management tools with enhanced focus on customer service and case resolution.

• Performed vendor management and contract negotiations related to vendor contracts related to employee

services and compliance functions resulting in improved supplier service deliverability and increased savings.

• Developed transition plan to build-out client Employee Service Center for client HR transactional services.

• Coordinated plan for implementing technology applications and telephony to support client service center.

Senior Consultant (Focus on Payroll, Time Entry, Labor Tracking) 2005

TMNG (The Management Network Group)

• Conducted client business case assessments on HRMS and Finance software implementations, processes and

interface systems, including Time and Labor, Employee Data, Project Costing, Accounts Payable, Purchasing.

• Recommended process improvement efficiencies to leverage technology and meet business unit needs.

• Designed change control measures and governance model for enterprise PeopleSoft Project Tracking.

• Identify training and communication gaps to improve business unit goals and performance measurement.

• Provided leadership and benefits realization/cost savings coaching to client as part of client implementing

common Payroll and HR technology applications subsequent to the merger of two Fortune 500 companies.

Van N. Wilde Page 2

• Developed and implemented payroll policies and procedures for client organization.

• Implemented human resource procedures for business client.

Director, Payroll, Tulsa, OK 2004 - 2005

Vanguard Car Rental USA Inc. (National and Alamo Car Rentals)

• Directed payroll operations and customer contact center for 11,000-employee company operating in 45 states.

• Staffed department and established payroll service delivery model as part of corporate relocation to Tulsa.

• Implemented cross-training plan for Payroll Department and established customer service performance measures.

• Provided leadership and testing plan as part of PeopleSoft 8.8 HRMS upgrade including tax rates and tax audits.

• Vendor management of ADP 3rd party service provider tax filings and Kronos time and attendance technology.

WILLIAMS COMPANIES, Tulsa, OK 1979 - 2003

Director, Human Resources/HRIS/HR Operations 2000 – 2003

• Reorganized division and created shared-services delivery model and built organization capabilities

resulting in 15% reduction in annual operating costs and a high value-added rating from business units.

• Coordinated HR Services Advisory Committee providing strategic leadership and prioritizing HR projects.

• Developed and executed enterprise e-HR strategy related to management of Human Resource data for

Benefits, Payroll, Compensation, Training, Employee and Manager Self Service, Performance Measurement,

• Program Manager of PeopleSoft 8.3 upgrade project completed on time, within scope and 15% under budget.

• Implemented enterprise employee and manager self-service delivery model via WEB technology.

• Designed significant process improvement and process changes impacting Benefits, Compensation, Payroll

Performance Management, and Recruiting resulting in 20% savings in HR and HRIT application delivery.

Director, Payroll 1998 – 2000

• Managed payroll of 23,000 employees (including expatriates and international employees), including multiple unions, garnishments, short-term disability, worker’s compensation, deferred compensation, audits.

• Directed re-engineering procedures and change management from decentralized to centralized functions, in addition to implementing significant process improvements and performance measures/metrics.

• Established Payroll Service Center for customer service for employees in 50 states.

Manager, Payroll, Benefits & Compensation Accounting, Tax, & Property and Numerous Supervisor and Staff Positions -- Williams Gas Pipelines (Williams Companies) 1979 – 1998

EDUCATION

Masters of Business Administration (MBA) Westminster College, Salt Lake City, Utah

Bachelor of Science, Accounting Brigham Young University, Provo, Utah

PRESENTATIONS

e-HR Employee and Manager Self Service

H.R. and Payroll Shared Service Pricing and Cost Allocation

Service Level Agreements (SLAs)

PUBLICATION

Shared Services News Magazine - January/February 2003 - "e-HR -- An Implementation Case Study at Williams"

PROFESSIONAL AFFILIATIONS

American Payroll Association

Conference Board e-HR Technology Working Committee

Society of Human Resource Management (SHRM)

Tulsa Area HRIS Users

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