Chad Brady - Business Process Improvement Manager

Chad Allen Brady

Curriculum Vitae

**** ******** *****

Charlotte, NC 28205

Objective:

To obtain a position within a fast paced and dynamic company where I can utilize my business process improvement and project management skill sets that will build upon my educational values and further develop my career goals while allowing me to grow professionally within the organization.

Main Achievements:

•Chairman of nine international business process improvements teams

•Mapped, documented and re-engineered operations business processes utilizing LEAN and BPR methodologies

•Orchestrated at the process level, all phases of the process lifecycle, including implementation and KPI measurement, in the migration and set-up of an off shore service center

•Created and established an effective business process design & implementation department

•Successfully managed several employees with different nationalities

•Created business idea documents that have led to sustainable process improvements

•Produced business case documents that produced cost savings in excess of $50 million

•Effectively managed several project life cycles (DMAIC / PDSA) through their development & implementation

Qualifications:

•Five years experience in business analysis, project management and business process design related job roles

•Staff management and leadership experience

•Effective presentation skills and strong facilitation skills

•Aptitude for process centric thinking

•Proven business writing techniques

•Capable of preparing and planning multiple projects across multiple organizations

•Ability to work in complex situations with minimal supervision

•Edward De Bono “Parallel Thinking” trained and experienced

•LEAN trained and experienced

•Six Sigma Green Belt trained and experienced *Certification pending panel review

•Project Management trained and experienced

Hard Skills:

•Project contracting experience

•Management of project financing

•Demonstrated understanding of Business Process Re-engineering concepts and tool sets

•Business process performance measurements

•Process and application support implementation experience

•Documentation of customer requirements and technical specifications

•Quality integration and best practice sharing

•Risk assessment and mitigation

Soft Skills:

•Clear and concise communication skills

•Demonstrated negotiation techniques

•Customer satisfaction analysis

•Leader of change management

•Politically astute

•Ability to think in global terms

•Client and stakeholder expectation management

•Systematic and analytically motivated

•Ambitious and self-driven

Technical Skills:

•Experience using Windows 2003/2000/98/95/Xp, Crystal Reports, Data mapping/modeling, ERP

•Established software skills in MS Word, Excel, Power-point, Project, Visio, Outlook, Adobe Acrobat, Business Objects – Web Intelligence, ARIS business process designer, Mindjet Manager and Minitab

Professional skills:

Related: Excellent verbal and written communication skills. Exceptional organization, prioritization, presentation and facilitation skills

Languages: Spanish – intermediate

Travel: Able to travel domestically and internationally for extended periods of time

Relocation: Able to relocate domestically and internationally

Education:

East Carolina University, Greenville, NC

BA in Psychology, 2002

Minor in Child Development and Family Relations

Work Experience:

Maersk Line – London, UK / Expatriate Posting

Assistant General Manager – Business Process Design & Implementation– Operations Global Business Process Owner (June 2006 – Present)

•Review and map all operational processes using process workflow tools such as ARIS and MS VISIO

•Analyze and engineer new processes by utilizing business analysis and process improvement methodologies to ensure customer expectations are met

•Implement redesigned processes across affected business units

•Facilitate process and application requirements from the business and liaise as specifications to vendors

•Design Key Performance Indicators and Process Performance Indicators that are reflective of the process

•Establish voice of the customer and develop the strategic purpose to ensure the process is supportive of these items

•Spark innovation in business subject matter experts to create process improvements

•Capture process performer’s improvement ideas by active listening to write business case documents

•Present process improvement ideas to senior management for application development funding

•Manage staff of three

Accomplishments:

•Chairperson of nine cross functional global business process improvement forums consisting of process performers & senior executives

•Mapped and documented all operational processes during course of one year

•Drafted and presented three business idea documents to senior business process council requesting application development that resulted in approval and increased process efficiencies through time savings and employee head counts

•Drafted and presented four business case documents with estimated savings totaling $50 million USD that resulted in approval

Maersk Inc. Charlotte, NC

Supervisor – North America Operations (March 2005 – June 2006)

•Reviewed process performance measurements to analyze areas for process improvements

•Gathered resources across multiple business units to coordinate project deliverables

•Responsible for translating business strategies into actions and deliverables

•Mapped and facilitated ideas for North America process migrations to an off shore global support center

•Managed staff of seven

Accomplishments:

•Assisted first hand in migrating four operational processes to a global support center Mumbai, India

•Mapped and developed a process migration plan for updating vessel sailing data resulting in a cost savings of $100K

Maersk Inc. Charlotte, NC

Supervisor – Equipment Reconciliation Center (April 2003-March 2005)

•Measured statistical data and delivered key performance indicators in operational systems and processes

•Responsible for ensuring all vessels and shipments were properly updated throughout transit in North America

•Analyzed application errors and provided feedback to management on error reduction ideas

•Gained operational background

•Managed staff of 22 personnel

Accomplishments:

•Assisted in mapping operational processes and creating migration plans to a global support centre

•Implemented process changes resulting in a reduction of data alignment errors

•Assisted in development and implementation of an automated application that supports a vessel reconciliation process

•Promoted into management role within eight months of joining company

References:

Yasmin Kristensen

Email: ***********@*****.***

Chief Process & Information Officer – APM Terminals – Kuala Lumpur, Malaysia

20 years experience

Benoit Paquin

Email: ******@******.**

Senior Partner – Change Group Management Consultants – Copenhagen, Denmark

Founder – Soliton Associates Inc. (now part of SunGard) – New York, NY - US

30 years experience

Chuck Venable

Email: *********@*******.***

Finance / SAP Project Manager – Maersk Line - Charlotte, NC - US

7 years experience

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