Customer Service Sales

Talishia Williams

**** *. ********** **** *** *27

Port Orange, FL 32128

Phone: 386-***-****

Alt Phone: 386-***-****

Objective

To obtain a customer service position at a top-notch company and utilize the

skills I have obtained through previous work experience.

Employment History

Customer Service/ Sales

01/2010 - 06/2011 International Speedway Corporation Daytona Beach, FL

Took inbound phone calls and made outbound calls; sold tickets and ticket

packages to renewing and potential customers; answered inquiries on ticket

deliveries and prices.

Customer Service Associate

08/2009 - 12/2010 Follett Education Daytona Beach, FL

Performed routine clerical work related to cash and financial transactions;

does related work as required.

Cashier

02/2008 - 07/2009 Wal-Mart Stores Ormond Beach, FL

Received cash from customers or associates in payment for goods and services

by performing the following duties;

• Scanned merchandise quickly and accurately.

• Achieved the “Item Per Hour” goal.

• Achieved the “Scanning” Percentage goal.

• Attended all Cashier training sessions.

• Being familiar with layaway, Courtesy Desk, and People Greeter

procedures.

Sales Agent

06/2007 - 02/2008 Vacation Grand Getaways Daytona Beach, FL

Received calls from customers who were responding to a Hilton Grand

Vacations marketing offer via email, direct mail, or online; sold discounted

mini-vacation packages for multiple property locations.

Customer Service Representative

01/2004 -05/2007 First Data Daytona Beach, FL

• Interacted with customers to provide information in response to

inquiries about Western Union money orders.

• Verified and faxed official checks to banks; Instructed customers

on how to get their refund if the money order was lost or stolen.

• Awarded for Customer Satisfaction.

Education

Completion Date: 05/2005 Issuing Institution: Mainland High School

Qualification: Diploma

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