Customer Service Manager

Danielle S. Granger

*** *.*. **** *****

Pompano Beach, FL 33060

Phone: 954-***-****

*********.*******@*****.***

OBJECTIVE

To gain employment with a reputable company where my skills and training can continue to be developed and utilized for the betterment of the team with long-term growth.

EDUCATION

University of West Florida August 2010

Bachelor of Science in Business Administration Pensacola, FL

Major: Management: Small Business Management/Entrepreneurship Certificate

EXPERIENCE

U.S. Management Group INC. November 2011-Present

Office Manager

• Handled special assignments including writing letters, memorandums, proposals or reports and researching information for the company.

• Plans, organizes, assigns and reviews work of office staff.

• Oversees office projects and operations.

• Handled associates complaints, questions and concerns.

• Managed staff schedules.

• Screened and routed incoming calls and messages when necessary.

• Monitored office usage of supplies and reorders as needed.

• Tracked department spending and budgets and paid all of the invoices.

• Maintained organization and flexibility.

• Smoothly adjusted to changing deadlines.

• Kept confidentiality when dealing with staff matters.

• Thorough knowledge of office equipment and software systems including word processing, spreadsheet and presentation software.

Toyota of Deerfield Beach, Deerfield Beach, FL November 2010-October 2011

BDC Representative, Salesperson

• Handled inbound and outbound sales calls to increase the revenue of the organization.

• Scheduled appointments for customers to come in and meet face-to-face.

• Confirmed and followed up with appointments and organize team members’ appointments.

• Update company Facebook and Twitter pages every other day for maximum marketing capabilities.

• Greeted customers and assisted them to ensure superior customer service is rendered and meet monthly sales quotas.

University of West Florida, Pensacola, FL August 2006 – August 2010

Assistant Service Desk Manager, March 2009 – August 2010

• Handled accounts payable and accounts receivable for the organizations.

• Created monthly credit card and year end reports for accurate and up-to-date information.

• Organized ticket funds and assisted all customers with a positive and friendly attitude.

• Maintained a register and kept accurate account of funds received in the safe weekly.

• Ordered supplies needed for the office.

Office Assistant, August 2006 -March 2009

• Assisted all other staff positions with their daily duties to maximize productivity.

• Managed resources for organization to ensure proper use of them.

• Acted as a liaison between office departments to maintain cohesion and teamwork.

• Solved problems and answered questions for customers and staff members.

SKILLS

• Strong Interpersonal Skills

• Proficient with Microsoft Office (Excel, Outlook, PowerPoint, Word)

• Leadership Skills

• Multi-line Phone Skills

• Multi-tasking Skills

• Accounting Skills (QuickBooks)

References Available Upon Request

Contact this candidate