Manager Human Resources

Giulianna Gutierrez

**** ******* **** *** ***, Miami Beach, FL. 33139

Mobile 786-***-****

E-mail: *******************@*****.***

OBJECTIVE

Seeking an entry level position in human resources to expand upon my educational background while seeking to provide best service for the internal employees to promote good employee relations with Human Resources

WORK EXPERIENCE

Miami Beach Community Health Center 1/12-Present

Financial Coordinator

Responsible for reconciliation of patient’s payments and charges for services rendered to center patients

Research and resolve payments and credits discrepancies

Review all accounts for unapplied credit balances and request patient’s overpayment refunds as needed

Provide excellent customer services to patients, staff, providers, visitors, and insurance representatives, including all incoming and outgoing call to/from the department

Dream South Beach Hotel (Opening Team) 3/10-10/11

Assistant Front Office Manager

Responsible for overseeing the Front office operations which encompasses

PBX/Reservations, Front Desk and Guest Services

Certified as Manager on Duty and included schedule rotation

Responsible for creating, reviewing and updating Standard Operating Procedures for the Front Office

Maintain the schedule and adjusting as necessary for call offs, or business demands

Assist Front Office Manager in evaluating performance appraisals

Maintain department payroll and correct/add missed punches

Assist in interviewing candidates

Assist/co-presenting in department meetings

Responsible for new hire training, prepare new hire pre-employment orientation materials

Verify and maintain I-9 documentation

Maintain/tracking employee recognition programs

Dream South Beach Hotel (Opening Team) 6/09-3/10

Front Office Supervisor

Assist guest with check- in and check-out of the hotel, including cashiering functions.

Supervise guest service agents, bellman, and concierge staff

Accountable for the proper training and daily monitoring of all service levels provided by associates

Assist guest as Manager on Duty

Monitor supply consumption/ purchasing new supplies upon approval of Front Office Manager

Z Ocean Hotel 1/09-7/09

Night Auditor

Responsible for the reconciliation and completion of all daily desk agents work

Posting balances to all guest rooms and closing out the days transactions

Handling and resolving issues

Act as Manager on Duty; ability to take full responsibility in emergency situations

The Ritz-Carlton Club and Residences, South Beach 3/07-5/08

Sales and Marketing Coordinator

Enter all new registration information in the database, OTM, and SIEBEL with

Prospective Members information

Anticipate and respond to prospective members’ requests and needs in a courteous professional manner

Ensure all Member preferences were updated with Member Services

Review the sales resume agenda to target potential Prospective Members

Serve as liaison between the Hotel and Residences; developed programs that helped stimulate incremental leads and sales

Assist our site in generating $115 Million dollars in real estate sales

Train Associates

The Ritz-Carlton, South Beach Hotel 5/04- 3/07

PBX Communications Trainer

Supervise personnel

Direct training sessions and certified employees

Serve as correspondent for leaders and staff members

Handle incoming customer inquiries and billing discrepancies

EDUCATION

Florida International University, Miami, FL April 2010

Bachelor of Business Administration, double major

In Business Management and Human Resources

Miami Dade College, Miami, FL December 2005

Associate of Arts in Business Administration

Miami Beach Senior High School June 2003

High School Diploma

National Academy Foundation May 2003

Certificate of Travel and Tourism Studies

Completion of Academy of Travel and Tourism Program

AWARDS

The Ritz-Carlton, South Beach Hotel

Five Star Associate of the Quarter for the following years

2004, 2006, and 2007

One Community One Goal

Creating jobs and workforce for the 21st Century

Miami Beach Senior High School

PROFICIENCY

Typing (42 WPM), MS Excel, MS Word, MS Power Point, MS Outlook,

OPERA PMS (Property Management System),MICROS Systems

(Modular Integrated Cash Register Operating System) and Genesis Pro

LANGUAGES

Fluent in English and Spanish

REFERENCES

Available upon request

Contact this candidate