Administrative Assistant Customer Service

Robin J. Parker

***** ***** ****** **. ********, MN 55129 850-***-**** *****@***.***

Objective

To secure permanent employment within a diverse and fast-paced office environment while utilizing my administrative and customer service skills to benefit my employer and achieve professional growth.

Administrative Professional

Dedicated and technically skilled professional with a versatile administrative support skill set developed through experience as an office manager, administrative assistant and legal secretary.

Excel in resolving employer challenges with innovative solutions, systems, and process improvements proven to increase efficiency and customer satisfaction.

Offer advanced computer skills in MS Office Suite and other applications.

Key Skills

Office Management

Report & Document Preparation

Travel Arrangements

Teambuilding & Supervision

Project Management

Meeting & Event Planning

Team Player

HR Onboarding & Training

Accounts Payable & Receivable

Policies & Procedures Manuals

Bookkeeping & Payroll

Inventory Management

Experience

Bit-Wizards Custom Software Solutions, Inc., Fort Walton Beach, FL 2008 - 2011

Administrative Assistant / Office Manager

Served as executive assistant to the management team, handled a busy phone system, provided administrative support to all departments, and functioned as primary liaison to customers and vendors.

Encouraged standards of office behavior by drafting and implementing company policy manual.

Integrated efficiency-enhancing workflow/process improvements making it possible to accommodate increasing responsibilities.

Decreased office expenditures by implementing needed controls on stock/supplies and standardizing ordering procedures.

Increased company revenue by learning to create billable web-based help files using Visual Studio.

Decreased company expenditures by negotiating a set hotel rate for new hires and out of town guests.

Earned a reputation for maintaining a positive attitude and ensuring a consistently positive customer experience.

Repeatedly commended during tenure for increasing customer satisfaction, applying innovative workflow, producing high-quality work, and continuously going above and beyond.

Fleet Spencer & Kilpatrick, P.A., Destin, FL 2004 - 2008

Legal Secretary / Closing Assistant

Conserved attorney’s time by reading, researching, reviewing, verifying, and routing correspondence, reports and legal documents; drafting letters and documents; organizing client conferences, and attorney meetings; scheduling court reporters, depositions, and other case-related functions.

Maintained attorney calendar by planning and scheduling conferences and travel; recording and monitoring court appearance dates, pleadings, and filing requirements; anticipating changes in litigation or transaction preparation requirements.

Generated revenues by documenting and inputting attorney billable time and reimbursable expenses; preparing invoices, and tracking payments.

Maintained client confidence by keeping client/attorney information confidential.

Maintained office supplies by checking stocks; placing and expediting orders; evaluating new products.

Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs.

Increased revenue by participating in title licensing classes and participating in professional organizations.

Education

University of Wisconsin Bartlesville Wesleyan College

College of Letters and Science College of Letters and Science

Oshkosh, WI Bartlesville, OK

1995-1996 1989-1992

Awards

Dean’s List: 1990, 1991, 1992, 1995

Winner: Freshman Critical Writing Competition 1990

Winner: Employees’ Choice Award 2009-10

Microsoft Certified Professional (MCP) 2010

References

1. DAVID TATE – Bit-Wizards Senior Software Engineer Cell: 850-***-**** Email: ********@*****.***

Or *****.****@*******************.***

2. KEITH BROOKS – Bit-Wizards Senior Software Engineer Cell: 850-***-****

3. MEGAN JACOBSON – Behavioral Health Assistant, HealthPartners. Cell: 612-***-**** Email: *********@*****.***

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