Project Manager Customer Service

BECKY HANSEN

*** ******* ******, ******, **. ****9

(H) 951-***-**** (C) 310-***-**** *********@*****.*** ____

OBJECTIVE: Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

EXPERIENCE:

2001- Present Thomas Hansen Construction, Inc. Corona, CA

Administrative / Partner

Perform the administrative functions of handling correspondence, arranging meetings and overseeing paperwork as per the requirement

Maintained accounting/payroll using QuickBooks software

Maintain on-site accounts by keeping track of the incomes and expenses

Process the supplies order received form onsite manager and ensure timely delivery of the raw materials to the construction site

Receive and file the onsite project development reports regularly and maintain the project details for the organization

Establish effective coordination and communication between the office and the on-site activities

Assist the project manager in managing the construction site activities as per the set plans.

Make certain there is no breach of contract by either party. Report to the project manager immediately, in case of non compliance with contractual terms.

Perform duties necessary to manage the several documents of the organization, namely drafting, authorizing, filing, copying, scanning, mailing and record keeping.

1999–2001 Miller & Assoc., LLP Santa Monica, CA

Call Center Lead / Administration

Opened office each morning at 5am.

Answered all incoming calls for potential clients in timely manner, filled out intake sheets and set appointments (24/7 Nation wide firm) with the appropriate case manager or attorney in the field.

Oversaw and approved appointment set by associates.

Trained call center associates, creating a team that supports service effectively.

Kept/updated training manuals for new case managers and call center personal

Ordered and maintained office supplies

Kept monthly reports for field case manages

Took part in weekly mentoring meetings with managers and call center staff.

1997–1999 TRW Redondo Beach, CA

Assembler – RF Cables and Magnetic assembly

Assembled “Certified” flex and ridged cables for flight assemblies

Measures, cut, soldered placed pins, calibrated, crimped, tested and

bonded

Assembled “Certified” magnetic assembles; wound specific wire to plan specs.

1993–1997 Thor Temp., Manhattan Beach, CA

Reception /Payroll-Credit & Collections

Responsible for managing and directing front office.

Provided support to professional staff members.

Answered Multi phones-screened and processed to appropriate associate.

Administered evaluations/testing for employment opportunities.

Sorted incoming resumes and distributed by type of positions to appropriate associate.

Checked and totaled collected time sheets from employees

Made collection calls, bank deposits, filed small claims and made court appearances.

Various other duties as assigned.

1984–1993 Northern Feather/ER Carpenter Compton, CA

Customer Service/Office Manager

Received phone/mail order, coded, priced and processed

Order taking and entry

Daily order batching and billing

Shipping and receiving scheduling, prepared bill of ladings, ordering trucks

Weekly computer backup

Payroll time card processing for plant to send to corp. office.

EDUCATION:

1981–1982 El Camino College Torrance, CA

General studies (No degree)

INTRESTS:

Family, Friends, Gardening, walking, outdoor activities, photography and scrapbooking.

Contact this candidate