Customer Service Sales

Alauna C. Newby

**** ******** **** *

Cordova, TN 38018

Home: 901-***-**** Cell: 843-***-**** E-mail:***********@*****.***

OBJECTIVE: To obtain a position within a growing industry allowing me to utilize business, analytical, and intra- personal skills and to train and consult for others/ corporations.

EDUCATION: University of Memphis August 14, 2011 Memphis, TN

Kemmons Wilson School of Hospitality

B.B.A Hospitality & Resort Management

Southwest Tennessee Community College May 2, 2010 Memphis, TN

A.S. Major Concentration: Business Administration Degree

Dean’s List all semesters

Cum Laude, GPA 3.2

EMPLOYMENT

EXPERIENCE: Memphis Contract Packaging Inc. April 2012

Monitor individual team members performance in order to identify weakness and

responsible for gathering production information for performance reviews

Taco Bell Corporation October 10, 2004 -April 2012 Bartlett, TN Managed the daily production of a fast paced restaurant which includes training new

employees, preparing, serving, etc…all the while providing highly competitive

and quality customer service with a smile.

QUALIFICATIONS:

Production performance record keeping

Some knowledge of PFK & STR reports, Occupancy and Vacancy

PAR, MICROs, & Opera Systems

Highly competitive and detailed-oriented while coordinating class group projects in Food & Beverage, Integrative Challenge, and Principles of Marketing courses

Adapts well to working under pressure; flexible and dependable employee

SKILLS:

Cross Functionality Skills: Ability to work cross functionally, individually, and in a team setting.

Sales ability: Excellent interpersonal skills

Computer Skills: Proficient and accurate with word processing (Word), spreadsheets (Excel), presentation programs (Power Point), charting, flow charting, and graphs. Competency in navigating the Internet.

LEADERSHIP:

Summer 2011 The University of Memphis Association

Fall 2010St. Jude Children’s Research Hospital, The Grizzlies House

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