Production Clerk

SUSAN R. EBERLEIN

** ******** ** #*

SOMERVILLE MA 02145

617-***-****

OBJECTIVE: To work in a business setting where I can apply my skills

SKILLS: Keyboarding-70 wpm Outlook

Microsoft Word Transcription

Excel Powerpoint

EXPERIENCE:

June 2011- Kohls Department Store

Present Providing customer service

January 2007- Bank Of America, Returns and Exceptions Sr Rep

September 2011 Processing Manual returns to be sent to the Federal

Reserve. Keying into the FDES System CA, ALS, and

Georgia Arp accounts. Notifications of checks being

returned through the Earns System. Returning checks online through the IRX System. Reviewing high profile accounts to

make sure that information is accurate.

November 2005- Bank Of America, Tax Reporting-Operations Rep

Reviewing W8 forms that are used when opening accounts

January 2007 for information for the IRS. Reviewed deposits and

withdrawals over $10,000 and more.

January 1996- Fleet Bank, Reconcilement Department-Group Leader

July 2005 Maintained check storage; opened and closed accounts,

Detected fraudulent checks; provided customer service

November 1994- Sweetheart Cup-Maintenance Clerk

December 1994 Compiled reports on printing, production, and machine break down time, assisted with switchboard and mailroom

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