2009
Resume:
Jason D. Scherfenberg
Cottage Grove, MN 55016
Summary
A highly motivated, hard working team player. Seeking a challenging opportunity to meet the needs of a growing organization. Excellent interpersonal skills and attention to detail are highlighted by well-developed organizational and time management abilities, as well as a strong desire to learn.
Work History
Collins Communications – Roseville, MN December 2005- January 2009
Technical Solutions Coordinator/Dispatcher
• Schedule and coordinate the daily/weekly work for 22 individual service technicians.
• Ordering parts and phones for internal/external customers via phone, fax, or e-mail.
• Assisting small to medium sized business customers with questions relating to their phone system.
• Work closely with sales and project managers to insure special projects and repairs are completed in a timely fashion and correctly.
• Work directly with subcontractors to insure requested work is completed in a timely manor.
• Ensure customers are satisfied with the quality of work performed by both in-house techs and subcontractors.
US Bancorp ¬- St. Paul, MN
Retail Risk Rep. December 1999- March 2004
• Providing excellent customer service by answering in-bound/out-bound inquires on customer's
overdrawn checking and savings accounts.
• Closing overdrawn checking and savings accounts by using Hogan database system.
• Searching for and offsetting related customer accounts to prevent loss to bank.
• Corresponding with third party collection agencies.
• Mailing / faxing correspondences to customers when recoveries have been taken by bank.
• Expediting the processing of teller cashed checks from through out the US Bank branch system.
• Researching account information for customers (internal and external) to insure accuracy.
• Processing Out of Bounds Processing codes (OBP) per banker’s request to prevent loss.
Advantek, Incorporated – Minnetonka, MN
Quality Assurance Technician August 1999 –November 1999
• Perform visual inspection of sampled product.
• Analyze samples using non-contact inspection equipment.
• Give final o.k. on product quality or notify Setup Department if product is unacceptable.
• Track Samples on data log sheet.
Production Handler February 1998 – August 1999
• Perform Data Entry in Windows based environment.
• Assist with inventory control and tracking of product flow from production to shipping and other offsite facilities. Use of cycle count reports and laser radio terminals was part of this function.
• Maintain open communication between Production, Quality Assurance and Setup departments to aid team members in completing assigned tasks.
• Achieved well above expectations in detail quality of assigned tasks.
• Experience with JD Edwards “One World” software.
• Various duties as assigned to aid team members
Production Press Operator April 1996 – February 1998
• Manually operate multiple high-speed embossing presses.
• Visually inspect product for damage.
• Assembly of cardboard and plastic reels for daily production use.
• Relieve co-workers during breaks and lunches to cover their presses.
Metro Dish – Robbinsdale, MN
Customer Service/Cashier July 1997 – January 1999
• Handled customer inquiries and phone orders in courteous and professional manner.
• Performed cashier duties and ran settlement reports at days end.
• Involved in commissioned sales of digital satellite service.
• Maintained product inventory in store.
Education
Concordia University – Saint Paul, MN August 1994 – June 1996
• Course work in English and Biology with a cumulative GPA of 3.0.
Additional Skills
Daily use with Microsoft Office 97 and 2000, Word Perfect, Microsoft Works and the Internet. Knowledge of daily banking policies and procedures. Typing speed of 40+ words per minute. Advanced 10-key skills.
Interests and Hobbies
Active in weekly kickball league with friends. Frequent writer of short stories and poems. Very big baseball fan.
References available upon request
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