Customer Service Medical Assistant

MARIA ZAMUDIO

**** *. ******** ****. ********, Ca 90501 C: 310-***-**** *****.*****@*****.***

MEDICAL ASSISTANT

Energetic and enthusiastic Medical Assistant seeking an entry level opportunity utilizing acquired education and excellent customer service skills

Bilingual – English/Spanish

Outgoing, bubbly yet professional

Great customer service

Team player

Excellent communication skills

Fast learner and quick to adapt

Education

Charter College, Long Beach Medical Assistant Diploma

Narbonne High School High School Diploma Diploma

Medical Assistant Skills

Faxing and filing

Chart preparations

Insurance verification and authorizations

Checking patients in/out

Excellent customer service

Schedule and confirm appointments

Routing messages accurately

Updating patient records

Medical Transcripts/EMR Vital signs

Snellen exams

Positioning and draping

Ear Lavage

EKG/ ECG

Urinalysis

Throat culture

Spirometry

Audiograms

Set up: minor surgery, pap smear, sterile procedural trays Skin Test (T.B)

Blood centrifuge

POCT

Glucose

Assisting in physical exams

Sterilization of instruments

Bandaging – proper usage and placement

Work Experience

Harbor Bay Medical Clinic Medical Assistant Extern / Volunteer 6/2011 – 07/2011

Assisted with medical examinations for Driver physicals

Verified medical insurance and eligibility

Completed forms for medical billing

Utilized multi line systems to answer calls and route to appropriate parties

Performed blood draws and complete centrifuge

Collected urine samples, completed urinalysis as well as requisition forms

Roomed patients an d competed vitals and recorded results in patient charts

General office duties: faxing, filing, and copying

Collected copayments and completed monetary transactions

Performed federal drug testing

Assisted with contacting patients regarding random drug testing dates

Scheduled, confirmed, and followed up with patient appointments

Prepared examination rooms and common rooms daily: stocking and disinfecting

Assisted patients with DMV paperwork correctly and efficiently

Starbucks, Torrance, CA Barista/Shift Supervisor 09/2005 – Present

Anticipated customer and store needs by constantly evaluating environment and customers for cues

Trained new associates by positively reinforcing successful performance and giving respectful and encouraging coaching as needed

Provided feedback to store manager on associate performance during shift

Contributed to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager

Executed store operations during scheduled shifts and Organized opening and closing duties as assigned

Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift

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