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Customer Service Manager

Location:
Savannah, GA
Posted:
September 23, 2011

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Resume:

Holly Nunn

** ******* **., ********, ** *****

678-***-****

g1bqag@r.postjobfree.com

EDUCATION

Georgia Health Care Association Certified Activity Director November 2008

Bachelor of Science, Tourism and Commercial Recreation

Georgia Southern University, Statesboro, GA May 2006

Major: Parks and Recreation

Minor: Hotel and Restaurant Management

GENERAL SKILLS

• Efficiency in Microsoft Office including Word, Excel, Power Point, and Publisher. Typing around 75 WPM.

• Great at multi-tasking and I work well under pressure.

• Posses around ten years of customer service, and reception, and secreterial experience in all types of fields including major corporations, personal business, recreation, hospitality, tourism, and logistics.

• Very well organized, and team oriented

WORK EXPERIENCE

Activity Director, Oceanside Nursing Center, Tybee Island, GA (June 2008- June 2011)

• I have successfully managed the activity department at Oceanside Nursing and Rehabilitation, with one person under my supervision. I created and maintained an appropriate activity program for a nursing facility with 75 beds. This includes parties, trips out into the community, everyday activities, large group, small group, and one-on-one activity programming. Along with keeping paperwork, and proper medical records for the activity department, and meeting and exceeding local, state, and federal regulations. I worked in customer services, and marketing, and worked very closely with volunteers, leading the volunteer program within the facility.

Office and Credit Manager, Savannah Kleen, Port Wentworth, GA (July 2006- June 2008)

• I was office manager with Prime, Inc. DBA Savannah Kleen, where I spent two years fulfilling the duties of an office manager, and credit manager including completing schedules, reception, Mail Processing, data entry, invoices, accounts payable, accounts receivable, composed reports, and became proficient with QuickBooks. I served as the hub of communication between my out of state General Manager and my co-workers. Corresponding on tasks that have been completed, been assigned, and other information that has to be distributed on, on a daily basis. Worked with many other business coordinating wash times, load, times, and transportation times, and needs.

Internship: Ticket and Reservation Agent, River Street Riverboat Co. Savannah, GA (April 2006-July 2006)

• I performed costumer service, reservation data entry, reception, and the gift shop. I accepted reservations over the phone, and in the store, and sold souvenirs, photographs on the dock, and kept store tidy. Opened and closed registers, and cashier duties.

Quizno’s; Cashier, sandwich maker, Statesboro, GA (August 2005- May 2006)

• I performed duties of setting up sandwich stations, making salads, washing dishes, and working the register

Accounts Payable Assistant, Innotrac. Duluth, GA (May 2005-August 2005)

• I was and accounts payable assistant working general clerical duties including filing, answering the phones, data entry, mail processing, and other odd jobs as assigned.

Ryan’s Steak and Seafood, Server, Statesboro, GA (August 2004- May 2005)

• General food service, customer service, and cashier.

Front Desk Reception and Executive Assistant, McCart Insurance and Risk Management. Duluth, GA (May-August 2003-May-August 2004)

• I worked a multi-line switch board telephone, processed mail, forwarded leads to agents, kept a full functioning message system, and set up the meeting and conference rooms throughout the day.

• I also worked as a executive assistant, to Tony McCart, CEO, answering the phones, running faxes, copies, running errands, and filing. I also filled out information sheets from callers, and created lead databases.

Volunteer Experience

Organized Operation Christmas Katrina

• I successfully organized a local fund raiser by advertising, marketing, and collecting toys for children that were victims of Hurricane Katrina. This was a huge success on campus, and we distributed over five thousand toys.

Assistant Basketball Coach Lilburn, GA

• Lilburn Basketball Association

Head coach for Inter League Basketball team Lilburn basketball Association

Assistant softball coach Apex, NC

• Lumpkin Middle School

I served as assistant coach to Lumpkin Middle School Softball team.

Professional References

Available upon request



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